Error Code: 0x80240004

Question

Hi,

I keep getting "Error Code: 0x80240004" when I try to download an App from the Windows Store (I'm using Windows 8), this applies to all apps.

I have tried using a new account, but that hasn't solved it, and neither has doing a clean reboot. I've also disabled my firewalls and internet security but that needn't solve the problem either.

For a short while, I was unable to open any of my existing apps, leading me to naively think that if I un-installed them, I could reinstall them straight away. I tested this with 2 (conveniently the ones I'm now needing) but now they won't reinstall. After I did a Windows Update, the problem with the existing apps seemed to end.

I have no idea what this problem is but I'm feeling it has something to do with the app store itself.

Help would be much appreciated.

Thanks

Answer 1

I have a similar problem with that error code.

I ran the MS Fixit troubleshooter for windows store/windows update.

It did several fixes but reported that the results of the SFC scan could not be completed - a corrupt dll could not be replaced.

It didn't say directly which dll was affected; it said that information was in the CBS.log.

(to be able to read the CBS.log, the simplest approach is to copy it from %windir%/logs/cbs/cbs.log to some other folder e.g. desktop and then it will open in notepad)

The problematic file is qmgr.dll, part of the BITS download service.

This makes sense; with the BITS download broken, there is no way the store can download the app, let alone install it. However I can install normal windows 8 updates from control panel windows update

So the issue seems to do with that file, perhaps replacing that (possibly) damaged file - what's the method for that under Windows 8?

( http://support.microsoft.com/kb/929833 gives the method for Windows 7)

Anyone know the method for replacing a dll?

---update---

After an alternate account was created on the computer, that account showed lots of update in the store. These downloaded and installed OK, but any attempts  to download and install new apps from the store resulted in a "this....is not available error".

The following morning, that issue has disappeared too.

Perhaps a reboot was needed to clear some residual error or complete some element of the troubleshooter that had lingered despite other reboots, perhaps there was an intermittent problem with connecting to the store. The mystery continues but the problem has passed.

Answer 2

It's just a case of creating the file in the correct area. I've tried this also, and that has not solved it either.

Will doing a system restore remove it? Because that's the way I'm leaning towards now.

Answer 3

And how does one "create 'AUInstallAgent' manually" ??  I've tried everything I can find to resolve this same error, but no success, so I'm willing to try this just don't know what you mean wiht that suggestion...

Answer 4

As original user stated:

I keep getting "Error Code: 0x80240004" when I try to download an App from the Windows Store (I'm using Windows 8), this applies to all apps.

I am geting the same and all efforts to work through it have failed.  Surely there is an answer from Microsoft on this often mentioned issue...

Answer 5

Hello,

Please tell us what error message you've received with this error code so that we can help you better in solving your issue. Most common errors are mentioned in following article:

http://www.kapilarya.com/fix-list-of-common-issues-with-apps-in-windows-8-ways-to-troubleshoot-them

Hope this helps, Good luck :)