Assuming Win7 (64-bit) SP1...
Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably
without quoting my post:
1a. When (approx. date) did you purchase the computer?
1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7,
or did you upgrade the computer to Win7?
1c. Is this a sudden, new problem or...?
- What is the full name of your installed anti-virus application or security suite and
when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?
- Has a(nother) Norton application or a McAfee application EVER been installed on the computer
since you bought it?
- Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer
when you bought it? (Doesn't matter if you never used or Activated it.)
- Are ALL of the following updates listed in View installed updates
(not Update History)? [1]
(a) KB2846071 & KB2850851;
(b) KB2845690, KB2839894 & KB2830290;
(c) KB2813170, KB2813347, KB2840149 & KB2807986;
(d) KB2790113; KB2676562 & KB2644615.
- Assuming Java is installed => Is Java Version 7 Update 25 (or higher) installed? TEST HERE USING INTERNET EXPLORER
ONLY! => http://java.com/en/download/installed.jsp
- Is Adobe Flash Player v11.8.800.94 installed? TEST HERE USING INTERNET EXPLORER
ONLY! => http://www.adobe.com/software/flash/about/
8a. Is IE9 or IE10 installed?
8b. Is Firefox, Chrome or any other alternate browser installed?
- Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor;
TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner
Registry Cleaner)?
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[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)