\System\SysMenu.dll The specified module could not be found

Question

I've just updated to 8.1 and am now getting notification that "...\System\SysMenu.dll The specified module could not be found." I'm not finding anything on the internet about this. Is this a known issue or did I just inform you?

Help is appreciated.

snick5908

Answer 1

Microsoft technical support have solved this problem for me. I'm not sure what they did as they logged in remotely to my computer. But if you are having this problem as well it might be worth giving them a call :)

Hi Kim,

Here is the solution:

1st: Download Auto Runs.

Click Here:

http://download.sysinternals.com/files/Autoruns.zip

Link basis: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

2nd: Find the yellow highlighted Image Paths that ends with sysmenu.dll. Usually you can locate those image paths from Scheduled Task.

3rd: Right click then delete.

4th: Try to find all yellow highlighted Image Paths that ends with sysmenu.dll from "Everything tabs, delete them.

NOTE: Carefully choose image paths that ends sysmenu.dll only, if you deleted paths that are not high lightened then it might cause some trouble booting your PC.

5th: Reboot Computer

6th: Wait at least 5 minutes to confirm that the issue has been resolved. (sysmenu.dll usually appears within a minute from rebooting the computer. )

Hope it helps :)

J.A. Tan

Answer 2

Hi Valentina,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

1. Are you facing the same issue?

2. Did you make any changes prior to this issue?

This issue occurs if the system file is corrupted or damaged.

I would suggest you to run System File Checker.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

https://support.microsoft.com/en-us/kb/929833?wa=wsignin1.0

I would also suggest you to Run DISM or System Update Readiness tool

Windows corruption errors may prevent Windows updates and service packs from installing. For example, an update might not install if a system file is damaged. The DISM or System Update Readiness tool may help you to fix some Windows corruption errors.

https://support.microsoft.com/en-us/kb/947821

Let us know the status of the issue we will be glad to help you further.

Answer 3

Good luck!

Answer 4

Microsoft technical support have solved this problem for me. I'm not sure what they did as they logged in remotely to my computer. But if you are having this problem as well it might be worth giving them a call :)

Answer 5

Basically, the problem lies in the uninstall program. It left some files running and when it couldn't find the menu file, it threw up those pop ups.

If you know what you're doing, you can stop all start-up services and figure out which one is the culprit. Otherwise, I highly recommend Jim V in Microsoft tech support chat. He was efficient, friendly, and definitely kept me in the loop through the whole process.

My issue was completely resolved. Now, on to the next one!