Cannot install updates, error code 800706F7

Question

I have 19 critical updates that cannot be processed and I get the error code 800706F7. I have tried the troubleshooter and Fix-it and neither resolved the problem. In addition, I also get from the Windows Activation Tech message that I may not be running Genuine Windows. The activation process has never completed. Also, I have IE 11 installed but cannot access it either. I just receive a fast flash on the page. I don't know if these problems are all related, or not. I have Windows 7 Home premium 64 bit purchased on 10/2011 with everything pre-installed. I have used Mozilla firefox and Avast Internet Security from the beginning. I have Malwarebytes Anti-Malware installed which recently found malware and removed it. I also have CCleaner installed and recently ran it hoping it would help with these problems. Java version 8, update 25 and Adobe Flash Player 15 are also installed. I hope someone can help as I find this very frustrating and am also concerned that I am not receiving the critical updates. Thank you.

Answer 1

My computer problems turned out to be massive. I finally had to have outside assistance and re-install the operating system. I appreciate all the suggestions and assistance provided here. Thank you all who responded.

Answer 2

I have the same problem! Could you tell me how much I can expect to pay when I bring the computer in for repair? Thank you, Bee

Answer 3

You will have to run backup and then re-install your operating system. You can then recover your backup and all files in your personal folders will be restored.

I spent weeks working on this but gave up. It's been 2 weeks now and everything is fine.  I had to re-install several programs, some I was glad they were gone;)

MS update really screwed this one up

Answer 4

Cynthia, Did you ever solve your error 800706F7? I have the same problem with 25 updates unable to load and a Windows Activation message stating I'm not using Genuine Windows. I also have error code 8004FF91. Hoping for some advice if you have it? Thanks

Answer 5

Well, I am one of the lucky (or maybe uber paranoid and prepared). I used Acronis True Image to revert to an image of my OS partition on 12/8/14. After a few hiccups, was able to get the partition restored (backed up the current one first so I can get anything off it that I discover I changed since 12/8.)

Knowing that MS fixed the borked update, I did all the updates and they all succeeded fine, it is up to date and working again.

But for those less fortunate, MS really needs to get a fix for this problem!