Hi Elle,
Thank you for being a part of Windows 10.
I appreciate you for providing details about the issue and we are happy to help you.
Try the following methods and check if it helps:
Method 1:
I suggest you to run check disk on the hard drive to see if there are any corruptions.
Follow the below steps:
- Windows key + X, click Command Prompt (Admin).
- Command Prompt, type the following command, and then press ENTER:
chkdsk /f
Disclaimer: While performing check disk on the hard drive, if any bad sectors are found then check disk will try to repair that sector. Any data available on a bad sector might be lost.
Once Check Disk completes, boot the computer and then check.
If the issue persists then follow the below method.
Method 2: Perform a Clean Boot and find out which application/service is causing this issue.
A clean boot helps to eliminate software conflicts and to determine what is causing the problem. Perform a clean boot on the computer by following the steps given in the link:
http://support.microsoft.com/kb/929135
Note: The steps for Windows 8.1 applies to Windows 10.
Disclaimer: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.
Reference: Refer to the following Microsoft article on Windows 10 help & how-to.
http://windows.microsoft.com/en-us/windows-10/support
Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
Thank you.