Windows 10 OS - face recognition setup doesn't work

Question

I am trying to setup face recognition in my laptop but it doesn't work at all. There are no options to recognize face or it doesn't proceed to next screen.

Steps Followed:

1. Opened Sign-in option screen
2. Clicked Face Recognition Setup
3. Windows Hello Setup screen opened
4. It asks "Make sure your face is centered in the frame"
5. It doesn't proceed next and there is no option other than "Cancel" button.

Please help.

Moved From:

• Windows
• /
• Windows 10
• /
• Security & privacy

Answer 1

Hey!  I finally got it to work.  What worked for me was finding the correct camera to update.  Under Cameras in Device Manager I only saw 1 camera which I updated but it didn't work.  This time I checked Imaging Devices and found the IR camera.  THAT one needed updating.  I restarted and it I could set up my facial recognition; upon restarting again, it worked!  Interesting, though, that the IR camera is not found under Imaging devices now; it is under Cameras.  So much work to get this working again!  

Thanks for having me look once more at things I had looked at before.  Third (fourth....tenth) time is the charm!

Answer 2

Hey!  I finally got it to work.  What worked for me was finding the correct camera to update.  Under Cameras in Device Manager I only saw 1 camera which I updated but it didn't work.  This time I checked Imaging Devices and found the IR camera.  THAT one needed updating.  I restarted and it I could set up my facial recognition; upon restarting again, it worked!  Interesting, though, that the IR camera is not found under Imaging devices now; it is under Cameras.  So much work to get this working again!  

Thanks for having me look once more at things I had looked at before.  Third (fourth....tenth) time is the charm!

You're welcome, Sandy.

Glad to know that the issue has been resolved.

Feel free to post back should you need further help.

Answer 3

Thank you!!!!!

Answer 4

Wow! Thanks for that bit of information! I had the same problem, the facial recognition didn't work suddenly as it just stayed on the screen that said make sure your face is centered.. and nothing happened. I did the steps you said and it works! So I wanted to thank you for that! I was starting to get really frustrated until I found your fix. You're awesome!

Maurice

Answer 5

Thanks for the advice.  Checking the IR camera fixed the problem for me.