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Windows 10 OS - face recognition setup doesn't work

Anonymous
2018-01-22T00:36:07+00:00

I am trying to setup face recognition in my laptop but it doesn't work at all. There are no options to recognize face or it doesn't proceed to next screen.

Steps Followed:

  1. Opened Sign-in option screen
  2. Clicked Face Recognition Setup
  3. Windows Hello Setup screen opened
  4. It asks "Make sure your face is centered in the frame"
  5. It doesn't proceed next and there is no option other than "Cancel" button.

Please help.

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Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-09-20T22:58:21+00:00

    This worked with me as well. I just had to update the IR driver.

    To do this, I went to File Explorer, right clicked on This PC, Properties, Device Manger, Cameras, HP IR Camera, Right clicked on that and chose update driver. Done

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