Native iOS Mail app not working with MFA

Freppys 96

Hi,

I am receiving this in the mail app after configuring mail app after enabling MFA via Conditional Access on my iPhone native mail app.
Tried removing and adding, without success..

Outlook iOS app works. But I prefer using native mail app.

Any ideas?

See settings of the policy.

6 answers

Michael Emerson 1 Reputation point

2022-03-02T15:52:03.083+00:00

Our users simply removed the existing Exchange account under the iPhone Settings and re-added it. MFA kicked in and things are working fine.
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Tonito Dux 956 Reputation points

2022-03-03T14:37:25.34+00:00

Yes, veryyy simple solution. Multiply this with how many workers does a company have and you get what exactly? Nothing, how are we supposed to do this for 500 workers?

Michael Emerson 1 Reputation point

2022-03-03T16:52:53.247+00:00

Granted, we are a small company and only a handful have iPhones. However, this is not a complicated fix, and could easily be handled in an Email to affected users for them to do it themselves.

Per a quick search, iPhone accounts for 53% of the market share (so, cut your 500 roughly in half). This is a fairly straightforward fix, so 90% of users could handle it themselves with only the Emailed instructions for iPhone (basing this off of a roughly 90% success rate with the desktop/laptop instructions that we sent). Your number is now down to 25, which is certainly very reasonable.

Just my opinion, YMMV.

Les 1 Reputation point

2022-08-24T23:24:30.317+00:00

I know this is old and dead, but I just couldn't help laughing when I saw that the "solution" to "I have a user community with 500 iPhones that can't receive email" was to send them an email...
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