Microphone for teams on Linux not working

mjskier 46

On an HP Zbook studio G5 running Mint 19.1
Plantronics C3320 headset plugged into a USB port (on the laptop, not on the G3 docking station)

The teams_1.2.00.32451_amd64.deb package installs fine, and the test call works as expected.
However when calling a coworker, all he hears is very bad static that gets louder when I speak.
Same problem when input is set to the builtin microphone.

In sound preference:
Device set to Plantronic Blackwire 3220 Series Digital Stereo Duplex (IEC958)
Input connector set to "Digital Input (S/PDIF)

In the Teams Settings->Devices, speaker and microphone are set to Plantronic Blackwire 3220 Series Digital Stereo Duplex (IEC958)

Christian Laurent 6 Reputation points

2020-04-29T10:57:09.387+00:00

running

sudo pulseaudio -D
sudo teams

works for me on ubuntu 20.04
Emre 1 Reputation point

2020-05-19T13:54:44.027+00:00

Hi all, any permanent solution to the microphone this?
Using root does not still work for me, Teams can't use the microphone.
Theis 1 Reputation point

2020-10-21T09:13:57.527+00:00

sudo teams worked for me.
Wiktor Nowicki 1 Reputation point

2020-10-28T08:59:45.83+00:00

surprisingly, microphone input still doesn't work on Fedora 33, in the version 1.50, however it works literally everywhere else.
Franck 11 Reputation points

2020-11-19T12:54:37.187+00:00

Don't EVER run any external applications program with root privileges (sudo) - this is opening a major vulnerability on your system
Franck 11 Reputation points

2020-11-19T13:08:26.88+00:00

teams detects no audio/video devices on my kubuntu 20.10 desktop
notification sound is heard
no devices are selectable in parameters

version de Microsoft Teams est 1.3.00.25560 (64 bits) .
Guillaume R 1 Reputation point

2020-12-15T08:33:57.977+00:00

I got the same problem on my Arch Linux box. The mic was on and working with Jitsi and so on for example.

To make it work with Teams I simply add my user to the group audio this way: gpasswd -a myUser audio
MountainLogic 1 Reputation point

2021-07-08T15:22:35.313+00:00

I found that if I go into the system tray and crank-up the mic volume that I am able to get a very noisy voice from the external headset input with a standard apple white headset. It is distorted and seems to have a "helicopter" sound in the background. I have experienced similar helicopter sounds on a (different) windows box with teams several years ago. A cheap set of ear buds seem to work fine with the mic cranked-up. pavucontrol was helpful.
Mohammed Yasar Shaikh 1 Reputation point

2021-09-09T10:29:08.013+00:00

Thursday, 9 Sep, 2021.

This problem solved me when I opened sound from start menu(actually linux mint menu) open sound then application, I seen that there is a sound volume level baar at zero value for Skype app, I increased that and sone, try it, say if it was the problem, I am using Linux Mint 20.2 Cinnamon 5.0.5,

thank you
Allan Brown 1 Reputation point

2021-11-19T19:49:24.43+00:00

I'm experiencing the same issues.

I'm currently running Ubuntu 20.04 (added to all the relevant groups) and the mic doesn't work.

However - when I spin up a Windows 10 image on Virtualbox on the same hardware, Teams works perfectly.
Scott Crossen 1 Reputation point

2022-05-26T17:21:40.717+00:00

For me, the "No Device" / "Custom Setup" issue was fixed by increasing the number of inotify workers in /proc/sys/fs/inotify/max_user_watches as teams apparantly requires these to list devices

34 answers

OmarKhalidMSFT 6 Reputation points Microsoft Employee

2019-12-12T18:57:43.527+00:00

@mjskier thank you for trying Teams for Linux and for sharing your feedback. It looks like this would require some further investigation. Can you please open a support request from https://admin.microsoft.com so that our support team can troubleshoot and assist you in resolving this issue?
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Komarov, Alexander 6 Reputation points

2021-03-01T15:21:05.713+00:00

I would, but I can't... Seems that only admins in my organization can open requests... and they don't use Linux, so why would they?

To add insult to injury, this interface fails to attach a screenshot of the error. (So here is the text: "Your account (xxxxx@xxxxxxxxx .com) doesn’t have permission to view or manage this page in the Microsoft 365 admin center.")

If anyone opened such a request, can you link it here?

As a workaround, audio in Teams does work fine in a browser window, but I can only see one person at a time
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ed 6 Reputation points

2020-03-18T13:44:30.75+00:00

I'm seeing the same problem on Mint 18.3 with an old Logitech B500 webcam. Was there any progress or resolution on this issue? Thanks.
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ed 6 Reputation points

2020-03-18T21:05:53.403+00:00

Interestingly enough, the problem exists even when I'm using the web browser version of teams (through chrome).

ed 6 Reputation points

2020-03-19T17:47:56.71+00:00

After poking around a good bit, I realized I should try a mic in the mic jack. That works without any distortion. (The webcam video works fine, so I can use it for video and the mic jack for audio.) I'm still confused why the Teams test call was clean, but not enough to try to dig further.

@Thierry Vilmart , you may want to watch https://learn.microsoft.com/answers/questions/3011/microphone-is-not-working.html or https://learn.microsoft.com/answers/questions/11382/microphone-does-not-work-with-teams-only-on-latitu.html - those seem closer to the problem you're describing. One thing you might try is to restart teams after the microphone is plugged in. I don't recall with certainty, but I think my running instance of teams didn't recognize the microphone when I first plugged it in.

Ales Zacharie 1 Reputation point

2020-11-24T15:37:10.287+00:00

Restarting teams worked for me. However, since it does not close completely you may need to do the following :

go in "Settings > General" and untick the option "On close, keep the application running". It then worked when I restarted teams.
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Thierry Vilmart 1 Reputation point

2020-03-19T13:25:55.193+00:00

same problem here on debian 10 linux.

teams does not detect the microphone that otherwise is tested to work to record simple files.
the audi and microphone share the same socket.
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David 1 Reputation point

2021-10-13T09:39:04.097+00:00

I had the same problem on Debian 10 with KDE desktop. Sometimes it was working other times not.
I tried to restart the laptop but didn't help. Finally I realized that teams is on autostart in KDE, so I
removed it from autostart and I also configure KDE to start with an empty session on login.
After a restart I got a new empty desktop session and I started teams and it was working
properly. I hope it is stable now.
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Thierry Vilmart 1 Reputation point

2020-03-19T13:28:45.747+00:00

same problem here on debian 10 linux

teams does not detect the microphone.
THe audio and microphone share the same socket.

Otherwise a simple sound file can be created outside of teams so the microphone works.
arecord -l
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3234 Analog [ALC3234 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 2: ALC3234 Alt Analog [ALC3234 Alt Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
arecord -f S16_LE -c 2 -r 192000 -d 5 --device="hw:0,0" test.wav
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Lars Lansink 1 Reputation point

2020-03-20T08:31:33.913+00:00

I have the same issue here with debian 10.

Google Chrome + Teams work flawless.

Teams client, sound works, camera works, microphone does not work (pavucontrol shows "Skype" attached to pulse and recording but Teams settings show now activity)
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Silviu Berbinschi 1 Reputation point

2020-03-23T20:41:17.723+00:00

The same issue on Kubuntu 19.10 Any suggestion?
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JB 1 Reputation point

2020-05-06T13:16:10.303+00:00

It worked for me on 19.10 (dell 7590 laptop) on the first few times after installing the app, I removed the uvcvideo module and it worked, put video back on still working, but I think what broke it for me was deselecting the 'keep teams running when you quit' thing. Because, the app was burning like 30% of the cpu on an I7 just running in the background. After I made the fateful change, I descended into this world of buggy behaviour. It seems to be working with the onboard audio, even as it claims to detect the USB headset. Running as sudo, I get the audio in the headset, but the mic is still the onboard mic, but it claims to detect the USB mic. But then, literally seconds later, it didn't detect the USB mic and correctly informed me I was using the onboard mic. So, there's enough functionality here for me to work with, since my work doesn't acknowledge linux as a matter of corporate policy/laziness, thankful Microsoft has at least got linux on the roadmap.
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