Teams crashing when sharing screen

Shannon Hoskins 61

I am having issues when using Teams on my computer. Teams works fine until I attempt to share my screen. This happens when I share a single application and when I share the entire screen.I have tried deleting Teams, clearing all apo cache and re-installing but this does not help. I've tried sharing with different people with and without audio. All of my drivers are up to date. I don't have this issue with any other application and no one else in my organization is having this problem. This has been going on for a couple months now and I've been forced to use the browser application on this computer. All of my other computers are working fine with no issues. Anyone have any suggestions?

Torben Jan Nielsen 21 Reputation points

2021-10-12T12:05:50+00:00

I also got the issue, it started on my new lonovo T14 and the funny thing is when i am kicked of, i am not really kicked off.
When i try to join the meeting again i get the message, "you are already in this meeting, do you want to transfer the meeting to this device"
So it seems like the application dont know i am "kicked off"

When I look in the log it is filled up with error messages all about like this :

https://: line 23: Content Media Auth: Image auth cookie valid. expiry check timer started. Timer ID: 6668, status: success, scenario: 044c850f-24c5-4688-bbd3-d419fd704e1e, scenarioName: experience-renderer-console-error, name: experience-renderer-console-error, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 936011, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 24519188, freeMemory: 23481827328, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.95, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: minimized, UserInfo.TimeZone: +02:00, vdiMode: 0,
MATHEWS CHERICKAL 21 Reputation points

2021-10-16T04:48:37.883+00:00

Always having this problem, everyone in the team is facing this issue. At first we thought it was office network issue, then tried personal network still the issue persists.

There are are multiple users within the organization using different laptops who complained of this issue. Its really embarrassing during a Sr Management Presentation, client or external presentations or any basic one to one.

Have tried changing the GPU, restarting the pc, reinstalling teams, deleting the cache, everything. but stil, having the same issue. Kindly provide a solution.
Wrangler68 26 Reputation points

2021-10-16T15:49:14.877+00:00

Ditto. I've done the same and followed the same procedure of uninstalling, clearing cache, re-installing it. It never works. MS, fix this issue. THIS IS MORE IMPORTANT TO MOST MS USERS THAN FANCY WINDOWS 11 WITH NEW FEATURES THAT MOST PEOPLE DO NOT USE!!!
Torben Jan Nielsen 21 Reputation points

2021-10-20T11:40:42.27+00:00

After activating the teams logging I maybe got something about the crash.

When I was kicked out I got an Teams application error (Instruction 0x00007FFBC2926D6E the memory could not be read)
and a lot of information in the teams log (that I dont have any idea of the meaning of)

Anyone who know if that log information is interesting for someone ? if yes who and how to pass it on.

br
Torben
Wrangler68 26 Reputation points

2021-10-20T13:25:21.823+00:00

I don't see an error code or message. Teams is just frozen.
Winzinger, Fabian 1 Reputation point

2021-11-09T14:28:46.75+00:00

I also got this issue. Everytime I share full screen it crashes.
I use a Lenovo M72 Desktop PC with two dell monitors attached.

All users are still in the conference when the session crashes.
Paulo Ferreira 1 Reputation point

2021-11-10T21:25:29.837+00:00

Same here, started crashing this week, it used to work just fine.
Did a clean install, deleted the cache folders and it still is happening.
Dave 6 Reputation points

2021-12-07T16:22:30.597+00:00

Saw this in another Microsoft forum: https://www.itexperience.net/fix-performance-issues-teams-high-cpu-memory-usage/amp/

Worked for me. My issue was always when sharing an individual window and occasionally when sharing my entire screen.

Hope it helps!
Danny 1 Reputation point

2021-12-14T09:54:59.917+00:00

I am also experiencing this issue with the Teams desktop application. A reinstallation of teams and update of drivers did not resolve it. Similar to others, sharing with a single participant works, but Teams crashes when sharing a screen with multiple participants.
Torben Jan Nielsen 21 Reputation points

2021-12-16T08:21:39.227+00:00

I think i may have an answer that will help some,
In my setup i have two monitors and it seems like Teams only crash if i share my secondary monitor, if if i share my primary monitor it works fine (at least until now)

Hope this can help some with the same setup.

br and merry Christmas
LurieAV 1 Reputation point

2022-09-13T15:17:25.557+00:00

Does the file in question contain letters and symbols? I've recently discovered that a file that has a "#" in its name will not share, where others without that symbol do
Jeroen Vanhaute 81 Reputation points

2023-01-05T09:58:14.233+00:00

Same issue since I have a new laptop.

Cause was the HDR setting of my display!
Look for 'display settings' in the Windows 11 search, open it and disable the HDR option before you start presenting in Teams.

It sucks, because HDR makes a noticable difference to the picture quality, but it solved my crashes.
MatthewShawAtSAP 0 Reputation points

2023-07-28T14:48:01.2+00:00

I've been informed via Microsoft that Microsoft and Lenovo are working on a fix to resolve this issue. The bug is on the Lenovo side. Keep checking for Lenovo system updates. I have not been informed of an ETA, but I hope within say the next month or so we shall see this issue disappear. Fingers crossed! (I don't work for Microsoft, I don't work for Lenovo)

Accepted answer

JimmyYang-MSFT 49,886 Reputation points Microsoft Vendor

2021-03-09T05:20:53.72+00:00

Hi @Shannon Hoskins

Are there any error messages when Team client crash?

Have you tried to change another device to see if it works?

To eliminate whether the issue is caused by software conflicts, please try to perform a clean boot in the affected computer to check if it works. Also, make sure you have stable internet connection in your environment.

Besides, please check your client log to see if there is any error logs in your Teams client by following these steps:

1.Right Click on the Microsoft Teams icon in your system tray.
2.Select Get Logs.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Shannon Hoskins 61 Reputation points

2021-03-09T14:03:17.64+00:00

As far as I can tell, there are no errors during the crash. Teams only gives me a message that there was a glitch and everything was working now. I enabled the logs previously and as far as I could tell, the logs didn't have any error information. To me, the logs looked as if I just simple restarted Teams with no errors.

I don't have any issues on any other devices and I have tried several.

I have not tried a clean boot. I will do that as soon as I get a chance and report back.

I can enable logging again and share them in this post.

JimmyYang-MSFT 49,886 Reputation points Microsoft Vendor

2021-03-14T23:26:09.45+00:00

@Shannon Hoskins

All right! If you have any update. please feel free to drop us as a note!

JimmyYang-MSFT 49,886 Reputation points Microsoft Vendor

2021-03-18T12:35:40.1+00:00

@Shannon Hoskins

Is there any progress on this issue now?

If there is any update, Please feel free to drop us a note.

Have a nice day!

Shannon Hoskins 61 Reputation points

2021-03-18T13:07:33.153+00:00

Hello, I was able to make progress on this issue. I removed all applications from startup as suggested and found that Teams was working fine after a clean boot. After that, I spent some time restarting each application and testing Teams.

After several tests I found that the issue was being caused by a GPU overclock that I had been using (MSI Afterburner). Teams only crashes when I have this application open. If I opened that application at all, Teams would no longer work as expected. Even closing it did not resolve the issue. For Teams to work, I could not open MSI Afterburner at all once I was in Windows. As of this moment, everything is working.

Thank you for your suggestions.

JimmyYang-MSFT 49,886 Reputation points Microsoft Vendor

2021-03-19T08:27:12.063+00:00

Hi @Shannon Hoskins

I am glad to hear this issue can be resolved. If the reply is helpful to you, you can try to mark it as a answer to close the thread. It will also help other who met the same issue search it more easily.

Thanks for your sharing and patience!

Victor Agran 1 Reputation point

2021-05-18T18:51:54.753+00:00

Hello. I have the same problem. Teams has crashed from time to time, but now it crashes every time I try to share my screen.

I cleared the cache. I don't know how to read the "get logs" notepad...

I have rebooted. I am at a loss.

Thank you.

Torben Jan Nielsen 21 Reputation points

2021-10-12T12:41:43.977+00:00

II am not 100% sure yet but i
1- uninstalled Teams
2 - restarted
3- updated bios (on Lenovo T14 )
4 - restarted
5 - installed teams
6 tried sharing and did not experience any issues or error messages in the log.

Time will tell if that solved my problem

Torben Jan Nielsen 21 Reputation points

2021-12-14T11:32:43.257+00:00

It did not solve the issue
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31 additional answers

Feder, Markus 1 Reputation point

2021-12-09T12:07:02.357+00:00

Any news on this? Encountering the same error here for some users. Disabling GPU Hardware acceleration doesn't solved the issue as well.
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Torben Jan Nielsen 21 Reputation points

2021-12-16T08:23:38.903+00:00

In my setup i have two monitors.
If i share my primary monitor it works and Teams don't crash, if i share my secondary monitor Teams crash.

I hope this can help some of you with the same setup.

br and merry Christmas
Torben
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Roberto 11 Reputation points

2021-12-16T09:33:05.1+00:00

Hi Torben.

It is "real" primary monitor ? Or it is marked as to be primary in Windows - Display settings ? Do You have classic PC with dual VGA output card or notebook with secondary monitor ?

Because We use only notebooks (with one or two external monitors), some have on-chip gpu, some only dedicated gpu, some both - and, as far as I know it is very hard to tell what gpu "draws" what lcd - and it is a must to mention, that there comes to play some "thunderbolt" and usb-c things, adapters and so one...

And the last what should be mentioned is (at least on windows [10]) what tells You windows self which vga draws on which lcd - Windows - Display settings - Advanced Display settings" - there is directly shown which vga is connected to which lcd.

It would be very helpful when You write Your configuration. Thanks.

Torben Jan Nielsen 21 Reputation points

2021-12-16T09:38:37.157+00:00

I use a Lenovo docking station with two monitors attached so i think it is "only" primary monitor in display settings.

Torben Jan Nielsen 21 Reputation points

2021-12-16T09:39:33.37+00:00

And the dock is connected via Thunderbolt

Roberto 11 Reputation points

2021-12-16T09:51:51.487+00:00

Thank You. And can You publish this ?
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Torben Jan Nielsen 21 Reputation points

2021-12-16T09:53:12.813+00:00

Sorry i am lost in translation ;-)
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Roberto 11 Reputation points

2021-12-16T09:54:32.373+00:00

:-D ok will do something with that... give Me a few seconds...

Roberto 11 Reputation points

2021-12-16T10:03:18.237+00:00

Also images with description... hope it is clear where You are in settings :-)

Image 1:

Image 2:

Roberto 11 Reputation points

2021-12-16T10:08:16.873+00:00

from My images - the windows tells it handles both LCDs through internal (integrated) gpu - Intel HD Graphics 5500 - I have also NVIDIA and I'm not so happy because it is not possible to let the windows tell You it handles some LCD through the NVIDIA... even if manualy changed in NVIDIA Control Panel or in Grapghics settings (the last option in display settings), here it tells always integrated GPU. :-(
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Torben Jan Nielsen 21 Reputation points

2021-12-16T10:25:30.837+00:00

I have basically the same settings just some other monitors so i think you should try to set a monitor to "primary" and use that for sharing.
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Teams crashing when sharing screen

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