Wireless keyboard not working

Question

My Microsoft Wireless Keyboard is not working. So far I have done the following:

1. Replaced the batteries.
2. Checked that the USB port is working. I switched to another anyway.
3. I checked the keyboard settings to ensure the Filter Key was off, it was.
4. I Reinstalled the driver in question, by uninstall, then restart.
5. I bought Driver Easy, installed all updated drivers, the keyboard was on the list of that updated.

6.) I cursed at the machine.

Seriously, what else do I need to do? Last time this happened it was just the batteries. This time I think it's Windows 10. I am not a computer person, but I can follow instructions.

Help!

Jan Gunn

Answer 1

Duh. I misunderstood. I can fire up the old computer and try the keyboard on it. Is that what you wanted?

Answer 2

Yes! I knew we’d get there. Testing the keyboard on a different computer would give us more insight on where the problem lies. Whether it’s the PC or the keyboard :-)

Answer 3

Sorry I'm so dense. Too many irons in the fire, and not enough RAM in my brain these days.  OK. Computer is charging, I hope.  Hasn't been used in a couple years. So I'll go fix lunch and come back and check in after I try the keyboard on it.

You are so positive!  I really need that these fraught days.

Jan

Answer 4

Life is too short to be anything but positive :)

Go fix lunch and we’ll tackle this later. It’s a rainy day here, running some errands with the family but I’ll be around.

• C

Answer 5

No rush, enjoy your family.

Uhhhhh. The power supply has a green light that it's getting power, but the old laptop is still not coming on. I don't know how long it will take...or if it will take the charge. It hasn't been used in at least 4 years, maybe longer.  so the battery may be dead.  I'll keep letting it try to charge...oh my, I forgot. I bought myself a Mac laptop recently, haven't used it because it's different from Microsoft, and I kept thinking I'd have time to learn, so guess today is it!  It's charging now also, but not sure where I would get the drivers for that computer for the old keyboard, since I have yet to find a disk for it. But will try that one as well. I think the Driver Easy subscription I bought trying to fix this will cover 3 computers, so I need to figure out how to access it via the Mac.

Only thing I miss about no longer working is someone to come and fix my computer! But I'm learning a lot these days...

j