Wireless keyboard not working

Question

My Microsoft Wireless Keyboard is not working. So far I have done the following:

1. Replaced the batteries.
2. Checked that the USB port is working. I switched to another anyway.
3. I checked the keyboard settings to ensure the Filter Key was off, it was.
4. I Reinstalled the driver in question, by uninstall, then restart.
5. I bought Driver Easy, installed all updated drivers, the keyboard was on the list of that updated.

6.) I cursed at the machine.

Seriously, what else do I need to do? Last time this happened it was just the batteries. This time I think it's Windows 10. I am not a computer person, but I can follow instructions.

Help!

Jan Gunn

Answer 1

Well, I switched power cables, got it powered up finally...my lordy it's old! Must be an Atari... just kidding. Keyboard doesn't work there either. I changed the batteries yet again, tried it on this computer, no luck. So I assume it has died, unless you have magic up your sleeve.

Jan

Answer 2

And forget about using the Mac. I can't get past the first screen, maybe that's why I put it away for learning later.  I'm cursed about computers.

Jan

Answer 3

Ugh, I’m sorry Jan. Given the keyboards age, I think we can say that It has finally reached its time of death.

I wish we could do more, but it may be time for a new one. That being said, if it lasts you another 10 years it’ll be a win :-)

It’s been a pleasure troubleshooting with you!

• C

Answer 4

Charles,

Thank you so much for your help. We tried. So enjoy the rest of your weekend, and please on Tuesday, VOTE!

Jan

Answer 5

You’re very welcome Jan. You do the same, and I will absolutely be voting on Tuesday. Now, more than EVER it seems crucial that everyone gets out and votes.

Again, it was an absolute pleasure, and good luck moving forward.

• C