Teams: Register Teams as the chat app for Office setting

Question

Hi,

Hope you're alright and generally coping.
We have started rolling out Teams to our organisation. We are still running Skype unconnected to Teams, is this the island configuration?

My question is about the "Register Teams as the chat app for Office" setting. When it is ticked, for some members of our Team, after a reboot this setting reverts to unticked.

I found personally that it stayed ticked after a reboot. However I then rechecked the setting after we had a team meeting over audio call and it had reverted to unticked.

Not sure if that is linked to some sync in the background or having joined the meeting that may cause it to revert. I have ticked it again and will keep an eye on if it unticks in the day.

Please can you advise as to what's going on? Does this setting require admin permissions to stay set? We are trying to gauge if we can post advice on our internal forum for general users to be able to set this?

Any help is much appreciated. Good luck with everything generally.

Thanks, best wishes,

Neil O'Donnell

2nd Line IT Support Technician
Sustrans

Answer 1

Hi Neil!

Sorry for reply you too late!

You can try to refer to the following blog to clean your client cache:

https://albandrodsmemory.wordpress.com/2019/01/04/microsoft-teams-how-to-clean-cache/

Answer 2

Also in my organisation we are using both Skype for business online and Teams in this transitional phase. We Use Office 365 2002 version and every PC reboot me and my colleagues find the tickbox 'use teams as default chat' unchecked.

Also, check if you face this problem too, when we reboot PC we lose the 'show online availability near the name' on the contacts section of Outlook Settings. This is painful since we were used to see user's presence on our emails.

I hope that in 2021 when Skype online will definitely end his life, all this presence through Teams feature will be fixed.

Mattia