Yes, I agree.
So you need to work with Medion Support and/or a real computer shop (one that does its own in-shop work on that make and model).
Wish there had been a better solution that we could have worked out.
If you don't have any additional questions, feel free to mark as Answer and choose a rating which helps others find the right info.
Glad to have helped, and have a great day!
Rob
Cos here there's lots of room for doing
The things you've always been denied
So look and gather all you want to
There's no one here to stop you trying
- The Moody Blues