Microphone Array missing, Internal Microphone doesn't work

Question

Laptop is an HP UN3481 in Windows 10 64-bit, whenever I check the Recording tab on the Sounds settings, the Microphone Array is missing, only Stereo Mix appears (nothing appears even if it shows Disabled Devices) I checked the Device Manager and its not there too. I tried every method to try to fix it, I uninstalled then installed the Realtek Audio Drivers and nothing happened, I uninstalled Windows Updates because the microphone array was working fine before it updated, I tried running every audio troubleshoot but to no avail. I even reset/reformatted the laptop in hopes that the settings will go back to what it was before, it appeared when I first opened my laptop after the reset but after I restarted it was gone again. I really need my laptop for work and my daughter will use this in her classes soon so I was hoping to have a fix on this soon. Thank you.

Answer 1

Hi KeziahYbanez,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

First try to run SFC and DISM Scan it will locate and repair corrupted files that might harm you device

To run DISM

• Open Start, type: CMD
• Right click CMD
• Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

• Dism /Online /Cleanup-Image /CheckHealth
• Dism /Online /Cleanup-Image /ScanHealth
• Dism /Online /Cleanup-Image /RestoreHealth

To run SFC

• Open Start, type: CMD
• Right click CMD
• Click Run as administrator
• At the Command Prompt, type: sfc/scannow

Hope it helps.

________________________________________________________

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

________________________________________________________

Answer 2

Hi KeziahYbanez,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

First try to run SFC and DISM Scan it will locate and repair corrupted files that might harm you device

To run DISM

• Open Start, type: CMD
• Right click CMD
• Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

• Dism /Online /Cleanup-Image /CheckHealth
• Dism /Online /Cleanup-Image /ScanHealth
• Dism /Online /Cleanup-Image /RestoreHealth

To run SFC

• Open Start, type: CMD
• Right click CMD
• Click Run as administrator
• At the Command Prompt, type: sfc/scannow

Hope it helps.

________________________________________________________

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

________________________________________________________

Hi Abram,

Thanks for your very detailed instructions! I did as you said but after doing the DISM Scan, it said no component store corruption detected in each, and when I ran the SFC Scan it said no integrity violations detected. I did everything as you said, but it still resulted into this. Thank you for the help though! Are there any more options that I can do to fix this? :"(

Answer 3

Hi KeziahYbanez,

Have you tried downloading the latest driver for your microphone in the official website of your device manufacturer?

Regards,

Answer 4

Hi Abram,

Yes, I went to the official HP website to download the audio driver, and installed it but its still not working.

Answer 5

Hi KeziahYbanez,

What I can suggest is that you try to perform a repair upgrade of your windows to further troubleshoot the issue.

https://www.yourwindowsguide.com/2016/06/how-to...

Hope it helps.

________________________________________________________

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

________________________________________________________