Bluetooth is missing from Device Manager

Question

I've been having issues with my laptop suddenly thinking it doesn't support bluetooth. I've tried all the options I can find including running the troubleshooter, telling device manager to show hidden items, downloading and installing the latest drivers from the laptop manufacturer's website, and more. It seems if I can get bluetooth to show up in the device manager I'll be able to uninstall it, restart the laptop, and it should reinstall bluetooth upon booting back up. But I cannot get bluetooth to show up in the device manager. I don't want to accept that bluetooth simply doesn't work on my laptop any more and resort to buying an external bluetooth adapter, but it's looking like that's my only option right now. Any help would be appreciated.

Answer 1

Hi Virginia,

I'm running Windows 10 version 19402. I've tried those methods you've suggested but had no good results. Bluetooth just isn't showing up in the device manager.

Answer 2

I also have this same issue after a Windows update that took place in the past 24 hours.

Answer 3

I was able to fix my issue by going into BIOS, unselecting Bluetooth, clicking apply and reselecting and clicking apply.

Obviously this will differ depending on laptop, but I was using a Dell Latitude and this worked for me..

Answer 4

Hi Virginia - I'm having the same issue - Bluetooth was previously working, then disappeared from Device Manager. I tried all the steps you suggested, and others on this thread, none of them worked. Bluetooth Troubleshooter says 'Device doesn't have bluetooth.' Any other suggestions?

Answer 5

Hi My MSFT, I went into BOIS and found Bluetooth was turned off , I tuned it on and you guessed it. all good now.