Outllook Autocomplete List Showing Up Towards Top of the screen

Nicola Soccal 21 Reputation points
2021-05-03T10:07:08.747+00:00

I'm using outlook 2019 desktop version. When I write a new email and start typing a contact the autocomplete contact list window appears ABOVE the field "To:" and I can't read all of the addresses (the window is not inside the screen).

How can I fix this? I need the list to appear below the field "To:".

Thank you,

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Jade Liang-MSFT 9,956 Reputation points Microsoft Employee
    2021-05-04T02:09:08.983+00:00

    Hi @Nicola Soccal ,

    Welcome to our forum.

    What's the specific version of your Outlook client(File>Office account>About Outlook)? According to my test on my Outlook 2019(Version 2104 Build 13929.20296), the autocomplete list could work normally like below, which seems to I couldn't reproduce your issue:
    93330-snipaste-2021-05-04-09-33-28.jpg

    For your issue itself, did all users in your organization have same issue ? And have you performed any specific operations before it(such as install any update or others)?

    Based on my research, I found a similar thread before, which mentioned reverting to an previous version could work normally for them, so in order to avoid the any errors in your last update, it's recommended to follow the suggestions to revert your Office version and re-update your Office to check if it could be helpful to you.

    If your issue has any update, please feel free to post back.


    If the response is helpful, please click "Accept Answer" and upvote it.
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17 additional answers

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  1. John 1 Reputation point
    2021-05-04T12:07:59.183+00:00

    Same issue after Update Office 2019/2016 to 2104.

    • its not possible to remove an address
    • its not possible to scroll

    93556-image.png

    Office 2019 Update 2104
    93612-image.png

    Cleanup the Autocomplete list has no effect.

    ----------

    Fixed with (reinstall previous Office Update):

    "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462

    Update Versions
    https://learn.microsoft.com/en-us/officeupdates/update-history-office-2019

    ----------

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  2. Martin Wildi 1 Reputation point
    2021-05-04T13:03:52.77+00:00

    i do have the exactly same issue on a customers site with several clients, all running 13939.20296


  3. DWH 1 Reputation point
    2021-05-04T13:50:08.977+00:00

    same problem after the latest update, autocomplete list appears at the top

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  4. 2021-05-04T15:15:06.14+00:00

    Same problem here. Fixed with online restore

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