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Access Product key linked to closed account

My MS Access product key is linked to my old MS Windows sign-in, online account, which is closed for more the 60 days. How do I link the product key to my new MS Windows sign-in, online account? Access now keeps asking me to activate it and it will not…

Microsoft 365 and Office | Access | For home | Windows
asked 2026-10-14T21:51:12.5233333+00:00
Lawrence Foreman 0 Reputation points
commented 2026-10-14T22:24:17.33+00:00
Kai-L 20,120 Reputation points Microsoft External Staff Moderator
1 answer

When I insert a jpeg into a document (no text box) no options for wrapping are available

Using Microsoft Word for Mac, v 16.113.4. I'm inserting a jpeg of a QR code into a document, but once it appears in the document and is selected, all options for wrapping or positioning in Picture Format are greyed out.

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-14T21:57:28.4733333+00:00
AVLFiona828 0 Reputation points
answered 2026-10-14T22:23:31.97+00:00
Atif Naseem Ahmed 240 Reputation points
2 answers

How to recover a deleted video

I deleted a video from my gallery and need to recover it and don't know how

Windows for home | Previous Windows versions | Music, photos, and video
asked 2026-10-14T21:30:27.8366667+00:00
ava huffman 0 Reputation points
answered 2026-10-14T22:22:32.0766667+00:00
Dio Xavier 297.2K Reputation points Volunteer Moderator
1 answer

Microsoft Foundry: hello-world autopilot microsoft365/publish returns 502 upstream_dependency_failed

Publishing the official hello-world autopilot sample to Microsoft 365, samples/python/autopilot-agents/hello-world seems to fail – any idea of what to look at? What happens: azd deploy succeeds. Publishing then fails. azd ai agent publish stops…

Foundry Agent Service
Foundry Agent Service

A fully managed platform in Microsoft Foundry for hosting, scaling, and securing AI agents built with any supported framework or model

131 questions
asked 2026-10-11T09:57:08.15+00:00
Panu Hällfors 0 Reputation points
commented 2026-10-14T22:21:53.3566667+00:00
Allan Solomon Mejia 10,465 Reputation points
2 answers

I have been charged for months for an account I can no longer access

I have been in a MSFT loop for about 2 hours - I used to have a personal account, but at some point added a professional account I no longer have access too. The professional email address no longer exists - however I have been billed for 10 months with…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T19:11:27.43+00:00
Kelly Lovett 0 Reputation points
edited an answer 2026-10-14T22:20:10+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
2 answers

completely messed up situation

Hi all, I have a laptop that I am attempting to sell but I cannot get into it because I forgot the pin and it is required to read my fingerprint (method I would naturally use to sign in anyway). Here's the thing, I can get into the recovery area but I…

Windows for home | Windows 11 | Recovery and backup
asked 2026-10-13T22:36:06.87+00:00
Riley Mesimer 0 Reputation points
commented 2026-10-14T22:19:51.11+00:00
Jeronimo Fuerte 46,765 Reputation points Independent Advisor
2 answers

my mic not working

i was in a call with my friend when mid-sentence my mic cut off. already tried troubleshooting, didnt work, restarted it in Windows Services, tried turning off Stereo Mix, turned off enhancements, nothing worked... my mic sometimes switches from…

Windows for home | Windows 11 | Devices and drivers
asked 2026-10-14T21:46:46.6433333+00:00
Ryan 0 Reputation points
answered 2026-10-14T22:18:40.52+00:00
EmilyS726 273K Reputation points Independent Advisor
2 answers

My Hotmail account (******@hotmail.com) is unable to send emails, including individual messages. I am receiving the following error: 550 5.7.520 – Message blocked because it contains content identified as spam. AS(4810). I recently sent job applica

My Hotmail account (******@hotmail.com) is unable to send emails, including individual messages. I am receiving the following error: 550 5.7.520 – Message blocked because it contains content identified as spam. AS(4810). I recently sent job applications…

Outlook | Web | Outlook.com | Email
asked 2026-10-14T21:34:23.7966667+00:00
A M 0 Reputation points
answered 2026-10-14T22:17:25.27+00:00
EmilyS726 273K Reputation points Independent Advisor
0 answers

Azure Functions Flex Consumption Linux Easy Auth — How can rejected 401 requests be correlated before application execution?

We need Microsoft employee or App Service Authentication / Azure Functions platform-team confirmation of the supported evidence method for a pre-production security acceptance check. Environment: Azure Functions Flex Consumption (FC1), Linux, Node.js;…

Azure Functions
Azure Functions

An Azure service that provides an event-driven serverless compute platform.

6,555 questions
asked 2026-10-14T22:15:13.85+00:00
Kevin Sanchez 0 Reputation points
1 answer

Suggestion

When you submit a question, is there a way to get the AI answer without that question posting to the Community? Sometimes I just want to see the AI answer first before posting that question to the Community. FYI.

Community Center | Discuss the Q&A site | Site suggestion
asked 2026-10-14T22:14:22.6666667+00:00
DPA 25 Reputation points
answered 2026-10-14T22:14:33.36+00:00

AI answer

1 answer

How do I delete all Edge passwords without doing one at a time?

How do I delete all the Passwords in Edge at one time?

Microsoft Edge | Other | Windows 11
asked 2026-10-14T21:27:59.7+00:00
Bruce Epstein 0 Reputation points
answered 2026-10-14T22:14:31.31+00:00
John Jefferson Doyon 89,735 Reputation points Independent Advisor
1 answer

AADSTS5000228 – Access to newly created tenant denied, cannot enroll in Partner Program

Hello, We created a new Microsoft 365 / Entra ID tenant for our company (an IT services company based in Abidjan, Côte d'Ivoire) in order to enroll in the Microsoft AI Cloud Partner Program as a CSP indirect reseller. Signing in with the tenant's global…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T15:09:00.4466667+00:00
CI ANFOSE 0 Reputation points
edited the question 2026-10-14T22:14:30.79+00:00
Jack-Bu 6,960 Reputation points Microsoft External Staff Moderator
0 answers

transffering recent purchase to new laptop

I purchased a windows 11 pro upgrade through the microsoft store on September 30th for $99. My old laptop shows windows 11 pro activated under the RETAIL channel. My new laptop has activated windows 11 home. Can you confirm whether I can transfer my Pro…

Windows for home | Windows 11 | Licensing and activation
asked 2026-10-14T22:14:19.3166667+00:00
Amber Pasqualone 0 Reputation points
1 answer

Opening my surface snapdragon with forgotten pin

I tried to open my. Surface many times and it can’t used the fingerprint option. I need to login with my pin which I have forgotten. However the option to change the pin option is not showing. How can I change the pin on this situation. Appreciated the…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-14T22:13:44.8133333+00:00
Roselle Padua 0 Reputation points
answered 2026-10-14T22:13:54.7833333+00:00

AI answer

1 answer

Persistent SystemSettings.exe Crash (SettingsHandlers_nt.dll - Exception 0xc0000005) on Lock Screen Settings Page

Hello I am experiencing an intermittent crash with the Settings app (SystemSettings.exe) on Windows 11 Pro when navigating to or interacting with the Lock Screen settings page (Settings > Personalization > Lock screen), specifically around the…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-13T22:47:27.5+00:00
amralaa-8729 715 Reputation points
commented 2026-10-14T22:13:51.9566667+00:00
amralaa-8729 715 Reputation points
1 answer One of the answers was accepted by the question author.

ESXi on Azure VM

Hello everyone, I'm trying to install VMware ESXi 8.0 Update 3e as a nested hypervisor inside Hyper-V, which is running on a Windows Server VM in Microsoft Azure. However, the ESXi installation consistently gets stuck during boot at the following…

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,416 questions
asked 2026-10-14T18:24:24.39+00:00
omar adel 0 Reputation points
commented 2026-10-14T22:13:07.4033333+00:00
omar adel 0 Reputation points
1 answer

Microsoft 365 Tenant Recovery and Business Billing case.

I own a company and need a Microsoft 365 Tenant Recovery and Business Billing case. Microsoft renewed a subscription on September 19, 2026, under Tenant ID [Moderator note: Personally Identifiable Information removed]. My current Microsoft account…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T21:50:45.72+00:00
sonyasamsungnov2021 0 Reputation points
edited the question 2026-10-14T22:12:53.0466667+00:00
Emily T 910 Reputation points Microsoft External Staff Moderator
1 answer

How do I cancel or delete an email address after its domain has been cancelled?

My domain has been cancelled and I can no longer access the email address associated with it. How can I cancel or delete this email address with Microsoft? I need help stopping any associated services or subscriptions, if applicable.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T22:11:11.7633333+00:00
Jasmine Kaur 0 Reputation points
answered 2026-10-14T22:12:08.3366667+00:00

AI answer

0 answers

old phone still registered but does not have service

my old phone is still registered but dose not have service

Microsoft Security | Microsoft Authenticator
asked 2026-10-14T22:11:04.04+00:00
A B 0 Reputation points
1 answer

Custom Summary Issue

I´m able to create Custom Summary templates on MS teams. I can preview the results. I save and apply and when I try to execute i get this: We couldn't load custom AI summary. Something went wrong. Try again. If I edit my Custom Summary template, I do not…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
asked 2026-10-14T21:26:22.3033333+00:00
Julio Cesar Reitor 0 Reputation points
commented 2026-10-14T22:09:16.13+00:00
Ryan-N 16,220 Reputation points Microsoft External Staff Moderator