Windows 10 2021-05 KB5003173 Fails if Edge Uninstalled? errorCode 0x800f0922

Stan Kasper 1,371 Reputation points
2021-05-11T18:24:00.39+00:00

Updating a number of Windows 10 20H2 machines. Some fail. Those that fail have Edge uninstalled.
This hasnt happened in the past. It is happening now. It would be nice to apply security updates that work.

  • System
    • Provider
    [ Name] Microsoft-Windows-WindowsUpdateClient
    [ Guid] {945a8954-c147-4acd-923f-40c45405a658} EventID 20 Version 1 Level 2 Task 1 Opcode 13 Keywords 0x8000000000000028
    • TimeCreated
    [ SystemTime] 2021-05-11T17:56:42.6889500Z EventRecordID 5271 Correlation
    • Execution
    [ ProcessID] 704
    [ ThreadID] 512 Channel System Computer DESKTOP-SUTJ1E2
    • Security
    [ UserID] S-1-5-18
  • EventData errorCode 0x800f0922
    updateTitle 2021-05 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5003173)
    updateGuid {77437520-0c75-4ad8-b8b6-b204e3771ac0}
    updateRevisionNumber 1
    serviceGuid {8b24b027-1dee-babb-9a95-3517dfb9c552}
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,576 questions
{count} votes

8 answers

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  1. Jenny Feng 14,071 Reputation points
    2021-05-12T01:58:59.183+00:00

    @Stan Kasper
    Hi,
    New Microsoft Edge to replace Microsoft Edge Legacy with April’s Windows 10 Update Tuesday release
    https://techcommunity.microsoft.com/t5/microsoft-365-blog/new-microsoft-edge-to-replace-microsoft-edge-legacy-with-april-s/ba-p/2114224

    This is an Known issues in this update:
    Devices with Windows installations created from custom offline media or custom ISO image might have Microsoft Edge Legacy removed by this update, but not automatically replaced by the new Microsoft Edge. This issue is only encountered when custom offline media or ISO images are created by slipstreaming this update into the image without having first installed the standalone servicing stack update (SSU) released March 29, 2021 or later.

    If you have already encountered this issue by installing the OS using affected custom media, you can mitigate it by directly installing the new Microsoft Edge.

    You could refer to the following official article as your reference:
    https://support.microsoft.com/en-us/topic/may-11-2021-kb5003173-os-builds-19041-985-and-19042-985-2824ace2-eabe-4c3c-8a49-06e249f52527

    Hope above information can help you.

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    1 person found this answer helpful.

  2. S.Sengupta 14,886 Reputation points MVP
    2021-05-12T00:21:06.907+00:00

    Right-click Command Prompt result and select Run as administrator and press Enter after:
    sfc /scannow

    Run the following commands, pressing Enter after each:

    dism /online /cleanup-image /scanhealth
    dism /online /cleanup-image /checkhealth
    dism /online /cleanup-image /restorehealth

    Close Command Prompt and reboot the system.

    Click Win key + X and select Command Prompt (Admin).

    Press Enter after each of them:

    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    ren C:\Windows\System32\catroot2 Catroot2.old

    The last two commands are used for renaming SoftwareDistribution and Catroot2 folders. When all commands are executed, enable BITS, Cryptographic, MSI Installer and the Windows Update Services by typing these commands in the Command Prompt. Press Enter after each:

    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver

    Finally, close Command Prompt window and reboot


  3. Andy Mardon 1 Reputation point
    2021-05-12T04:31:40.2+00:00

    I already have edge installed, there must of been edge updates in this update because i tried opening edge while updating and my screen froze couldn't do anything so i had to force shutdown and start the download again.

    0 comments No comments

  4. ZeroSevenOne 6 Reputation points
    2021-05-12T09:33:10.767+00:00

    @S.Sengupta / @Jenny Feng

    Hi to both, i am new here.
    so any help would be awesome.

    errors:

    95908-screenshot-2021-05-12-050631.jpg95840-screenshot-2021-05-12-051954.jpg

    @S.Sengupta / @Jenny Feng

    Q)

    • I had unchecked my windows DotNet features, should i select them both so that it would work? i am a newbie with win10 fixes. any idea what to do?
      95909-screenshot-2021-05-12-052704.jpg
    • or Should i re-install the new edge now, instead?

    Thank you so much for your help, in advance.

    0 comments No comments

  5. Greg Stahl 1 Reputation point
    2021-05-12T16:57:36.107+00:00

    This is what just worked for me.

    My Edge browser was uninstalled so I downloaded the setup here: https://www.microsoft.com/en-us/edge
    After installing, I opened command prompt with Admin Privileges (easiest by right clicking start menu)
    Then I ran the following prompts:

    sfc/scannow

    DISM /Online /Cleanup-Image /RestoreHealth

    Reboot after completion, then install the update and reboot again before you can uninstall Edge again and be DONE. (Hooray!)

    Hope that helps! :)