Weirdest SSL errors I've ever seen

Question

Hello,

I was using Windows 11 for the last 2 years, at some point I started getting SSL errors while installing packages with conda and pip. No idea why.

Then I needed to install npm packages and got similar errors.
For example:

npm error path E:\dir\cypress\node_modules\pa11y\node_modules\puppeteer

npm error command failed

npm error command C:\Windows\system32\cmd.exe /d /s /c node install.js

npm error ERROR: Failed to set up Chromium r869685! Set "PUPPETEER_SKIP_DOWNLOAD" env variable to skip download.

npm error [Error: F8280000:error:0A000119:SSL routines:ssl3_get_record:decryption failed or bad record mac:c:\ws\deps\openssl\openssl\ssl\record\ssl3_record.c:623:

npm error ] {

npm error library: 'SSL routines',

npm error reason: 'decryption failed or bad record mac',

npm error code: 'ERR_SSL_DECRYPTION_FAILED_OR_BAD_RECORD_MAC'

npm error }

But I noticed that when installing pip packages, for example Tensorflow, the SSL eror would happen at different stages of download. After trying many times, the download completed without error.

Ok, I though it's because of network instability and tried the same process with other PCs under same network. No SSL errors there.
I concluded the problem was with my windows installation, so I erased the HDD and installed Windows 10 on it. Same issues persist.
Within a virtual box on this system I installed linux mint, and repeated process. No issue with SSL in virtual box linux.

I searched the whole internet for the last 6 months, no fix or explanation has solved the issue.

Is there any explanation why SSL error happens on this PC with Windows OS?

Answer 1

Hello Irakli Skhirtladze,

Thanks for reaching out here in the Microsoft Answers Community.

I wish I could handle your problem, however, the issues you have described is out of reach of the response support community.

It is more suitable for publishing on Microsoft Learn, you can click on "Ask a question", there are experts who can provide more professional solutions in that place.

Here is a link to the forum where you can raise specific scenarios and share your idea to help solve the problem.

Sincerely hope that your question will be dealt with appropriately after contact the correct department.

Thanks for your patience and understanding.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist