ethernet properties not showing ipv4 checkbox hyper-v

Question

Just installed two hyper-V servers from a backups. on one of the servers which is a DC it doesn't get all the usual protocols in Ethernet Properties as per the attached photo. when I try to install the protocol via the install button it comes back with could not add the requested feature. The error is: Cannot create a file when that file already exists.

i need this server up in order to get into the other one.

Answer 1

Well,
This is rare. Since this case requires deeper investigation and log analysis is not with the forum scope, I would suggest that you contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue. In addition, if the issue has been proved as system flaw, the consulting fee would be refund. You may find phone number for your region accordingly from the link below.
Global Customer Service phone numbers:
https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

Thanks for your understanding.
Best regards,
Danny

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Answer 2

Just checking if there's any progress or updates?

--please don't forget to Accept as answer if the reply is helpful--

Answer 3

Yes I have restored both backups onto the Hyper-V server.

Still not quite clear. Did your restore the host? Better option would be to clean install the host, patch fully, add hyper-v role, and import the guests. Does the host hardware support the operating system installed?

--please don't forget to Accept as answer if the reply is helpful--

Answer 4

Just checking if there's any progress or updates?

--please don't forget to upvote and Accept as answer if the reply is helpful--