Hello Chris,
Good to see you in Microsoft Community.
Firstly, could you let me know the specific system version? You can check it by pressing the Win key + R key, and typing "winver", then press Enter, please take a screenshot/photo of it, and only send the relevant information without PII in the next reply.
The error message "The Remote Procedure Call has stopped." means that The Remote Procedure Call related services were not started as expected. You can start them by the stpes below. Run Command Prompt as an administrator ("Win" logo key + "Q" to open Search box*, type"Command Prompt", select "Run as administrator"), and copy and paste the following commands into the* Command Prompt and press Enter to run one by one.
net stop RpcSs & net start RpcSs
net stop DcomLaunch & net start DcomLaunch
net stop RpcEptMapper & net start RpcEptMapper
sc config RpcSs start=auto
sc config DcomLaunch start=auto
sc config RpcEptMapper start=auto
Additionally, the service is related Windows Update, and you can try the steps below.
1. Windows update Troubleshooting
SelectStart*>Settings>Update & Security>Troubleshoot>Additional troubleshooters. Next, underGet up and running, selectWindows Update>Run the troubleshooter.*
When the troubleshooter is finished running, it's a good idea to restart your device.
Next, check for new updates. SelectStart*>Settings>Update & Security>Windows Update>Check for updatesand then install any available updates.*
2. Clean the system updates cache
Run Command Prompt as an administrator ("Win" logo key + "Q", type "cmd", select "Run as administrator"), and type the following commands one by one.
net stop wuauserv & net stop bits & net stop cryptsvc
rd /s /q c:\Windows\SoftwareDistribution
net start wuauserv & net start bits & net start cryptsvc
sc config wuauserv start=auto
sc config bits start=auto
sc config cryptsvc start=auto
If anything is unclear, please do not hesitate to let me know.
Best Regards,
Mosken_L - MSFT | Microsoft Community Support Specialist