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my computer keeps crashing with different error codes

Anonymous
2023-08-03T09:00:24+00:00

Hi All,

Since a couple of days my computer keeps crashing since the latest windows 11 update.

Error messages are always different and I get a blue screen of death (BSOD):

  • dpc watchdog violation
  • ntoskrnl.exe
  • ...

I still have an windows.old folder from 31/07.

I already run the next commands:

  • sfc /scannow
  • DISM /Online /Cleanup-Image /CheckHealth

There has not been a change in my hardware only the windows update.

The memory.dmp file is over 2GB:

Any feedback or do I need a clean install?

best regards,

Tom

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 816.9K Reputation points Independent Advisor
    2023-08-03T09:32:31+00:00

    Hi Tom

    I am Dave, I will help you with this.

    1
    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    2
    If there are no minidump files available, please zip up that very large Memory.dmp file to vastly reduce its size and upload that for analysis.

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  2. Anonymous
    2023-08-03T09:51:41+00:00

    Hi Dave,

    Thanks for the swift reply.
    Zip should be available on: https://vlaamseoverheid-my.sharepoint.com/:u:/r/personal/tom_wuyts_vlaanderen_be/Documents/minidump.zip?csf=1&web=1&e=g0rpFT 

    Can you reach it?

    BR,

    Tom

    1 person found this answer helpful.
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  3. DaveM121 816.9K Reputation points Independent Advisor
    2023-08-03T09:54:43+00:00

    Sorry Tom, I cannot access your file(s), they are not shared outside your SharePoint, please try that again.

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  4. Anonymous
    2023-08-03T10:20:05+00:00
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  5. DaveM121 816.9K Reputation points Independent Advisor
    2023-08-03T10:38:34+00:00

    Your minidump files indicate it is the Intel chipset drivers causing the system crashes.

    Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of Intel chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

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