Share via

my computer keeps crashing with different error codes

Anonymous
2023-08-03T09:00:24+00:00

Hi All,

Since a couple of days my computer keeps crashing since the latest windows 11 update.

Error messages are always different and I get a blue screen of death (BSOD):

  • dpc watchdog violation
  • ntoskrnl.exe
  • ...

I still have an windows.old folder from 31/07.

I already run the next commands:

  • sfc /scannow
  • DISM /Online /Cleanup-Image /CheckHealth

There has not been a change in my hardware only the windows update.

The memory.dmp file is over 2GB:

Any feedback or do I need a clean install?

best regards,

Tom

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

14 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-08-03T13:29:05+00:00

    Hi Dave,

    Thanks for the feedback.

    I've updated the my intell chipset:

    DSA didn't give any option to update BIOS and I didn't find any updates for the NH5x_7xDPx motherboard.

    Did the dumps mention an issue with the graphics? Or the motherboard?

    best regards,
    Tom

    0 comments
  2. DaveM121 817.4K Reputation points Independent Advisor
    2023-08-03T13:35:10+00:00

    You minidump files did not indicate a problem with the graphics or motherboard, just the chipset drivers, if your PC continues to crash, please upload any newly created minidump files for analysis.

    0 comments
  3. Anonymous
    2023-08-03T17:54:41+00:00

    Hi Dave,

    All my drivers are up to date:

    Still my windows keeps crashing: https://drive.google.com/file/d/1mT4berxelyzTVFupZ37Z_W4jibVSvG6U/view?usp=drive_link

    Do you have any more ideas?

    Br,

    Tom

    0 comments
  4. DaveM121 817.4K Reputation points Independent Advisor
    2023-08-03T18:00:10+00:00

    Your minidump file just indicated RAM corruption.

    To try to force Windows 11 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    Before you run Driver Verifier, please create a new System Restore Point

    https://answers.microsoft.com/en-us/windows/for...

    Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Open Command Prompt as Administrator and run these two commands, then restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

    0 comments
  5. Anonymous
    2023-08-07T15:49:54+00:00

    Hi Dave,

    Thanks for the feedback. Currently I reverted back to a previous build of windows (
    23H2 (10.0.25915)).

    I'm keeping your suggestion in my bookmarks.

    In the mean time I'm contacting my vender to see if I can get some updates of my BIOS/drivers.

    I'll execute this when i'm forced to upgrade to the next version.

    In team mean time I also run Driver verifier.

    Thanks for the help.

    Best regards,

    Tom

    0 comments