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Microsoft Basic Display Adapter error code 31

Anonymous
2023-07-11T09:14:25+00:00

Lately I’ve been experiencing constant crashes after every 20~ minutes of gaming, at first I thought it was the new Nvidia gpu update then I tried the older versions and i still kept crashing, and I noticed an exclamation mark next to my Microsoft basic display adapter in the device manager, my first question, is this the problem causing my crashes? If so please how do i fix it because every time i try updating the basic adapter i get the 31 error code and the issue still remains

I would appreciate a step by step solution and thank you

My PC specs:

Nvidia GeForce 3060 Ti

AMD Ryzen 5 7600X 6-Core processor 

16 GB RAM

Motherboard Asrock X670

SSD 1TB M.2

Windows 10 PRO

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-07-12T18:35:52+00:00

    Just checking in with you, how are you getting on with this problem?

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  2. Anonymous
    2023-07-11T13:38:33+00:00

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version, try installing a couple of slightly older versions of the Nvidia drivers.

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  3. Anonymous
    2023-07-11T13:36:43+00:00

    I did that and now it shows the correct AMD driver name and no exclamation mark, but unfortunately my games still crash, the problem is I don’t know if its a Windows issue or a Nvidia issue or something else to even fix it since it started about a week ago out of nowhere, i did a dxdiag scan and i found no problems, i scanned my RAM and even did a offline antivirus scan in case, nothing seemed to stop the crashing, although I really appreciate your help if you have any suggestions please do so

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  4. Anonymous
    2023-07-11T13:31:57+00:00

    Just checking in with you, were you able to re-install the AMD graphics drivers?

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  5. Anonymous
    2023-07-11T09:49:37+00:00

    Hi IM Oss,

    I am Dave, I will help you with this.

    The Microsoft Basic Display Adapter is appearing because you do not have any driver installed on the Radeon integrated graphics on your AMD processor, you have dual graphics.

    Go to the support page for your motherboard on the manufacturers website, you should find the installer for the AMD graphics on your system there.

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