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Microsoft Basic Display Adapter error code 31

Anonymous
2023-07-11T09:14:25+00:00

Lately I’ve been experiencing constant crashes after every 20~ minutes of gaming, at first I thought it was the new Nvidia gpu update then I tried the older versions and i still kept crashing, and I noticed an exclamation mark next to my Microsoft basic display adapter in the device manager, my first question, is this the problem causing my crashes? If so please how do i fix it because every time i try updating the basic adapter i get the 31 error code and the issue still remains

I would appreciate a step by step solution and thank you

My PC specs:

Nvidia GeForce 3060 Ti

AMD Ryzen 5 7600X 6-Core processor 

16 GB RAM

Motherboard Asrock X670

SSD 1TB M.2

Windows 10 PRO

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-07-14T06:10:57+00:00

    Please force your PC to shut down, then try the same steps again to enter the recovery environment.

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  2. Anonymous
    2023-07-14T08:15:42+00:00
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  3. Anonymous
    2023-07-14T08:26:42+00:00

    Those new minidump files all list the AMD chipset driver as the cause of the new system crashes

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  4. Anonymous
    2023-07-17T16:44:08+00:00

    I fixed the issue by completely resetting my PC using a USB and so far my PC is working fine.

    thank you for your time Dave <3

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