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Microsoft Basic Display Adapter error code 31

Anonymous
2023-07-11T09:14:25+00:00

Lately I’ve been experiencing constant crashes after every 20~ minutes of gaming, at first I thought it was the new Nvidia gpu update then I tried the older versions and i still kept crashing, and I noticed an exclamation mark next to my Microsoft basic display adapter in the device manager, my first question, is this the problem causing my crashes? If so please how do i fix it because every time i try updating the basic adapter i get the 31 error code and the issue still remains

I would appreciate a step by step solution and thank you

My PC specs:

Nvidia GeForce 3060 Ti

AMD Ryzen 5 7600X 6-Core processor 

16 GB RAM

Motherboard Asrock X670

SSD 1TB M.2

Windows 10 PRO

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-07-12T18:36:07+00:00

    Unfortunately that too did not work, i tried multiple different versions after using DDU and the crashing still happen after something like 30 minutes of playing, I would’ve considered that my gpu degraded but that’s impossible, I’ve had my pc for less than half a year and used it lightly :(

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  2. Anonymous
    2023-07-13T06:46:50+00:00

    Sorry, I was offline.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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  3. Anonymous
    2023-07-13T11:14:10+00:00
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  4. Anonymous
    2023-07-13T11:34:37+00:00

    Your minidump files just indicate memory (RAM) corruption, they do not indicate a problem with the graphics drivers

    To try to force Windows 10 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    Before you run Driver Verifier, please create a new System Restore Point

    https://answers.microsoft.com/en-us/windows/for...

    Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Open Command Prompt as Administrator and run these two commands, then restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

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  5. Anonymous
    2023-07-14T05:20:24+00:00

    After restarting My PC after I enabled the verifier my pc crashed with the Stop code: DRIVER_VERIFIER_DETECTED_VIOLATION

    i then tried to get in safe mode but but right after I clicked restart in the start up settings menu my pc shut down and every time i turn it on my screen is completely black and my monitor turns on and off repeatedly

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