Live Kernel Event Code 144

Question

When trying to play games (any game) on my windows 11 PC it will randomly restart. Sometimes it will happen within a few minutes of starting a game and other times it won't happen for an extended period of time. Windows and drivers are all up to date. It's not overheating as I've monitored for this also.

Runs fine when not gaming.

PC details are:

• Windows 11 Pro
• AMD Ryzen 5 5600X processor
• ASROCK Steel Legend B550M mother board
• 16 GB DDR4 Ram
• AMD Radeon RX480 8GB graphics card
• 550w power supply

Problem details are:

Problem Event Name: LiveKernelEvent

Code: 144

Parameter 1: 1020

Parameter 2: fffff8824bc3f7b0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_22621

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22621.2.0.0.256.48

Locale ID: 3081

Thanks for any help.

Answer 1

Thanks for the clarification.

As you only use the dedicated graphics card, you will only need to do the procedure for its driver.

Download the latest driver for your graphics card from the AMD website. Then use the free DDU tool to remove the current driver. Then install the latest driver using the installer you downloaded.

DDU: https://www.guru3d.com/files-details/display-dr...

AMD driver download: https://www.amd.com/en/support/graphics/radeon-...

See if the system will work stable after this.

________________________________________________________

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Answer 2

I'm not using the integrated graphics card. I have an AMD Radeon RX480 8GB.

Answer 3

The minidump mentions the driver "dxgmms2.sys" as the cause of the crash. It's usually a problem with the graphics card driver.

Doing a clean install of the driver usually resolves the issue.

I see you use the motherboard ASRock B550 Steel Legend. Do you only use the integrated graphics card, or do you have a dedicated graphics card?

If you have a dedicated graphics card. What is its manufacturer and model?

Answer 4

Thanks David.

Here is a link to the mini dump file:

https://drive.google.com/file/d/1uozXkZIODoQihjDOeq5JTAKoEyhkTkit/view?usp=sharing

Answer 5

Hi. I'm David, and I'm happy to help you.

See if your computer is creating minidump files. These files may help to determine the cause of the error.

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud (OneDrive, Google Drive, Dropbox, etc...), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.