Computer rebooted from a bug check 0x0000003b.

Question

Hi, in the past week I have received two BSoD and one random reboot. The last BSoD game me some details under the control panel (see image). I built this PC the past summer and the only hardware changes I have made was adding 16GB of identical ram (bringing my total to 32GB) on September 22nd. Last night I took the ram out and put it back in and then ran the MemTest86+ for 12hrs and 3 full passes, but this afternoon is when I received my last BSoD. I am a Software Engineering student so I am comfortable with computers, but I am completely lost at what is causing this issue. Any help is greatly appreciated. 

Answer 1

No, I am not currently running any 3rd party antivirus software. I use Windows Defender to prevent viruses and threats. I have noticed that most of the time when it crashed I have Opera GX web browser open....could that be the culprit?

Answer 2

In both crashes I did see that opera was running in the active thread, but normally user-mode processes do not spill over into the kernel and halt the system (although it is known to happen, and specifically where SYSTEM_SERVICE_EXCEPTION (3b) are thrown, which is the case in these two dumps. To see if that is the cause requires enabling user-mode crash dumps and then seeing if their is a corresponding dump with the next bugcheck.

To enable user-mode dumps, see this Microsoft article: https://docs.microsoft.com/en-us/windows/win32/...

Answer 3

Alright, I think I have set up user-mode crash dumps (see image). If this happens again should I just reply to this discussion? In the meantime is there something you recommend me to do? 

Answer 4

You can examine the Event Viewer > Windows Logs > Application & System for errors or warnings that coincide with the bugcheck. Some of the events may offer clues as to the state of system right before the event. You can upload those as well and I can take a look, just right-click Applications and System logs respectively > Save all events as...

Answer 5

Alright I will do that this afternoon, I am currently in a power outage. Now that I am thinking about it, all of my PC problems started after a power outage last week.