Windows 11 - Snipping Tool issue with multiple monitors with different Scale Settings

Question

On Windows 11, if you have multiple monitors with different scale settings and resolutions, the snipping tool doesn't work properly. What happens is the smallest monitor's resolution determines what portion of the other monitors can be snipped. For example, I have three monitors on my Surface Laptop 4, the primary is 2496 x 1664 and is set to 150%. The second is 1920 x 1080 and at 100%. Third is 3440 x 1440 at 100%. When I hit print screen, it only greys out a portion of the first and third monitor. And the second isn't even greyed out at all. I've determined that if I put the all the monitors at the same scale, say 100%, the snipping tool works fine. It's only when one of them is different that the snipping tool doesn't work. Also, it doesn't matter if it's three monitors. This happens to me when I have only two monitors connected. I'm just using my current setup as an example.

This has been a problem since Windows 11 was released.

Answer 1

I might have found a quick fix to this issue. I just 'repair' and 'reset' my 'Snipping Tool', and now it can screenshot the entire screen correctly.

Apps>Installed Apps>Snipping Tool

Under Reset, Use the 'Reset" and 'Repair'.

Hope it helps.

Answer 2

I try to repair it following this step:
How to Fix Snipping Tool Not Working Properly With Multiple Monitors in Windows 11 - GeekChamp

its working properly now!

Answer 3

You're right. However, in order to solve a problem, evidence (such as pictures and videos) that can reproduce the problem is needed. The engineers who collect BUG problems will conduct tests based on the feedback from users to restore the problem and determine the source of the problem. Every user has different needs and opinions for the Windows system, and everyone may encounter different problems, which is the significance of the existence of feedback function.

In fact, if you can provide screenshots and videos of your question in this thread (which you can share with us via OneDrive, Google Drive, or other means), I can submit your feedback for you, and once submitted I will post the link in a follow-up response so that other users with the same question can click "Me too".

Answer 4

This should be a simple issue to fix as it did not occur in Win10 with multiple monitors and different Scale settings.

Maybe i'll just grab the Win10 snipping tool .exe and try it.

Answer 5

I am a heavy user of this feature. My org required the update to Windows 11 and now this feature is useless. This is a bug. I have been searching and am not seeing any fixes out there that are acceptable. If I am using a web app I can use web capture. If there is something to vote on anywhere please link it. I will be glad to vote on how important this bug fix is.