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Windows 11 - Snipping Tool issue with multiple monitors with different Scale Settings

Anonymous
2022-11-15T15:34:32+00:00

On Windows 11, if you have multiple monitors with different scale settings and resolutions, the snipping tool doesn't work properly. What happens is the smallest monitor's resolution determines what portion of the other monitors can be snipped. For example, I have three monitors on my Surface Laptop 4, the primary is 2496 x 1664 and is set to 150%. The second is 1920 x 1080 and at 100%. Third is 3440 x 1440 at 100%. When I hit print screen, it only greys out a portion of the first and third monitor. And the second isn't even greyed out at all. I've determined that if I put the all the monitors at the same scale, say 100%, the snipping tool works fine. It's only when one of them is different that the snipping tool doesn't work. Also, it doesn't matter if it's three monitors. This happens to me when I have only two monitors connected. I'm just using my current setup as an example.

This has been a problem since Windows 11 was released.

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2023-10-10T02:42:43+00:00

    I might have found a quick fix to this issue. I just 'repair' and 'reset' my 'Snipping Tool', and now it can screenshot the entire screen correctly.

    Apps>Installed Apps>Snipping Tool

    Under Reset, Use the 'Reset" and 'Repair'.

    Hope it helps.

    140 people found this answer helpful.
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  1. Anonymous
    2022-12-20T15:33:49+00:00

    Here's your screenshot: this was taken with bare F12 after launching the snipping tool.

    The left screen has 150% zoom ratio while the right one has 100%.

    The greyed area is the snipping tool area where I can drag the mouse. It should cover the entire area but it isn't. Please resolve. This is a regression, it wasn't present in Windows 10. Thank you.

    Image

    446 people found this answer helpful.
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  2. Anonymous
    2022-12-20T15:50:30+00:00

    In Windows it worked perfectly with multiple screens. This is such a Gating problem...

    27 people found this answer helpful.
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  3. Anonymous
    2022-12-28T17:34:59+00:00

    I agree. This is a bug plain and simple. And why does support need screenshots when the description and conditions were simple and straightforward enough to reproduce with ease? That's absurd.

    BTW where is the Feedback Hub page? A link to it might be nice if being sent there.

    I want to go vote for this issue a million times.

    I just switched to Windows 11 and since I use this feature a LOT its new (lack of) behavior is very annoying.

    166 people found this answer helpful.
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