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Changes require an administrator user name and password.

Anonymous
2022-11-26T15:09:40+00:00

Hello. I inherited a Windows 10 PC from my father. I have purchased an updated version of Office and was trying to uninstall the 2007 version he was using. When I went to uninstall, I got the message below. I do not know how to enter the admin user name and password and I do not have this information from my father. I get this message not only for the uninstall process but for any changes I try to make to the computer. Any advice? Thank you.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2022-11-26T16:30:49+00:00

    Hi Emily,

    Thank you for your condolences and help. Let me give your approach a try and I will let you know if I run into any issues. I am NOT a super user! :-)

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  2. EmilyS726 188.7K Reputation points Independent Advisor
    2022-11-26T16:31:43+00:00

    You are welcome. Feel free to post reply if you run into any issue during this process.

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  3. Anonymous
    2022-11-27T14:35:18+00:00

    Hi Emily,

    Thank you so much for all your help yesterday. I followed your instructions and also found a YouTube video on this as I was struggling to figure out how to change the boot order to the BIOS. I am all set up and running again as the administrator of the computer. Again, thank you so very much.

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  4. EmilyS726 188.7K Reputation points Independent Advisor
    2022-11-27T14:47:31+00:00

    You are welcome I’m glad it all worked out

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