Microphone Array driver is not updated in Windows 11, making the mic silent

Question

My laptop is Lenovo X1 Carbon Gen 7, which has a built-in microphone. The microphone is Microphone Array (Intel Smart Sound Technology (Intel SST)) with driver version 10.0.22000.1 (2021-06-05). It works well in Windows 10.

After upgrading to Windows 11, the microphone takes almost no sound input: not working to me.

In the Sound test section of the microphone show the input volume is only 4%:

This issue has been reported in Lenovo community, but the experts said that it's Microsoft driver, not Lenovo's:

https://forums.lenovo.com/t5/Windows-11/Windows-11-Upgrade-Microphone-Issues/m-p/5111273

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Build-in-Microphone-issue/m-p/5106573

https://forums.lenovo.com/t5/Windows-11/X1-Carbon-9th-Generation-Microphone-Issues-Since-Windows-11-upgrade/m-p/5111030

Please help!

Answer 1

Vedo che non è stata ancora trovata una soluzione. Per lavoro registro tracce audio con il mio nuovo pc Acer ma i livelli sono bassissimi.

Answer 2

I have a somewhat similar problem with a Lenovo X1 Extreme. The microphone array driver disappears. I run troubleshooter, which "fixes" it, saying it was disabled. Sound comes back at about 4%., and it says for use with apps "don't allow". When I change to "allow", the driver disappears and I go through the same process again. I have spent hours trying to get Microsoft support, and it appears they want me to spend $499 just to speak to someone. I believe this problem appeared sometime in June, possibly with an upgrade as I had been able to use Zoom, etc. prior to that time.

I have run Lenovo update and have automatic Windows update.

Answer 3

I have a somewhat similar problem with a Lenovo X1 Extreme. The microphone array driver disappears. I run troubleshooter, which "fixes" it, saying it was disabled. Sound comes back at about 4%., and it says for use with apps "don't allow". When I change to "allow", the driver disappears and I go through the same process again. I have spent hours trying to get Microsoft support, and it appears they want me to spend $499 just to speak to someone. I believe this problem appeared sometime in June, possibly with an upgrade as I had been able to use Zoom, etc. prior to that time.

I have run Lenovo update and have automatic Windows update.

Further System > Sound > Properties for Microphone Array shows a different version of the Microphone Array

Provider: Realtek

Driver Date 5/17/2022

Driver version 6.0.9354.1

Answer 4

Try this.

In your screenshot, click update driver, click browse my computer for drivers, click let me pick from a list of drivers, click 6.0.9354.1 driver.

Answer 5

Thanks, but it doesn't help. Device Manager just gets me back to the 2021 driver. Even stranger, when I click on driver details, it says no driver is required or loaded for this device.