Trusted platform module problem

Question

Hello, my computer is touchscreen and I tried to reset windows 10 and now I'm stuck in a panel that says " A configuration change was requested to clear this computer’s TPM" in there I have to choose and press f12 or esc, the problem is that since my computerer do not have keyboard I don't know what to do. I tried to press Volumen up and down and thing. I tried to connect a usb keyboard but do not work. Any ideas?

Answer 1

Hello, it is an Asus T300L. I will attach a picture of the problem. Thanks

Answer 2

Hi  gmendezdot , Welcome to the Microsoft Community Forum.I hope you're doing well today. I truly understand that you are having an issue with your touchscreen computer that is stuck on TPM, let's work on this together for us to fix the issue.

I would like to know what is the make and model of your device?

Can you send a screenshot as well showing the issue for us to check the behavior and confirm. We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.Sincerely,FatimaMicrosoft Community

Answer 3

Thanks for all the replies, I just removed the hard drive and installed windows 10 in another asus machione and it worked. Thanks

Answer 4

Hi gmendezdot ,

Good day!

In regards to your concern, since all the steps were not able to fix the issue , I would suggest to contact or reach out the manufacturer of your device for further assistance, this could be a hardware issues already.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.   Sincerely,FatimaMicrosoft Community

Answer 5

Looks like you can override the soft block and get an external keyboard working through a little trick with caveats https://blog.tony.ro/2014/05/asus-transformer-book-t300la-trusted.html

That might still work today, If not, you might need the keyboard that may come bundled with it or one compatible from ASUS. In the worst case, and all the worst opportunities exist, may need ASUS to do it or just trash it.

Looks like that screen may override every other possibility. Definitely a really lame ASUS problem that their programmers didn't think of. And TPM can be blamed as well. That only introduced more problems into life arguably for the sake of security.

Hope something works for you.