I did the same search as the people above. Besides this thread I discovered this Microsoft Support page: Help with the Microsoft account recovery form.
Maybe this one offers a way out
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Hello
I have lost my phone with the authenticator app on it. Now I have a new phone but I can not access to IG, FB, Outlook because it ask me the autentication code.
Please let me know if you know what I can do
Thanks
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I did the same search as the people above. Besides this thread I discovered this Microsoft Support page: Help with the Microsoft account recovery form.
Maybe this one offers a way out
we have a 100 users with the same issue and compliance say we can't have mobile phones so MS is forcing us to break compliance just for a useless app.
If you have a already signed in admin login in your PC, safely create another admin user from active users section. That user will require a new authenticator setup. Login with the new user and reset locked users on active users -> multifactor authentication screen.