Hotmail security code log in

Question

i am unable to log into my hotmail account as it wants a security code. i have had a number of these codes sent to me which i have entered as instructed but each time i am informed that the code is invalid. Also the alternate email address is wrong and there seems no way to change it.....can anyone help?

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Answer 1

Hi trishry,

I have sent you a separate email. Please include your working alternative email address where we can contact you.

If you are viewing this thread and experiencing similar issues, we recommend also filling out the form below:

**Microsoft account Support secure e-form**

This allows us to work with you in a secured environment. Click the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

Thank you,

Vanessa

Answer 2

Hi Vanessa, 

The email which has the problem is ***********@*******.**.**, you can contact me at ***********@*******.***.

Thanks

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Answer 3

I am having to request a new code every single time I wish to log into my hotmail despite checking the box to say I log in frequently.  To say this is annoying is an under statement.  Why having had a verification code sent to my cell phone am I continually having to request new codes?

How long is this farce going to continue?

Answer 4

I retyped my story over again.

THEN it told me I had typed in the wrong security code three times - and of course after the first one I double checked I definitely typed the last two correctly.

I am SO sick of this - the situation is clearly a typo error (there is a letter missing on the email address you want to send the security code to)  IO have emailed twice, called (only to be told there is no telephone support - even though it was Microsoft support who told me to ring).

I have absolutely NO idea what I am supposed to do, and after today will not be able to access my account!

Answer 5

Thank you.