"Object reference not set to an instance of an object." while configuring Out-of-Office message on behalf of another user as the admin through direct link.

Question

"Object reference not set to an instance of an object." while configuring Out-of-Office message on behalf of another user as the admin through direct link.

Answer 1

Try instead going searching for the Shared Mailbox in the Exchange Admin Center (https://admin.exchange.microsoft.com/#/mailboxes). If you click on the mailbox from there and then click on Other you should be able to set the Auto-Reply from there. For ex:

Answer 2

Jessie you are AMAZING it worked!!! And thank you so much for the example as I don't know HTML but following your guide my hyperlink worked the first time :-)

Answer 3

Thank you so much Jessie for the quick response! So when I navigated to my shared mailbox per your suggestion, it showed that Auto Reply was enabled and even had the message that I crafted. However, I clicked on "Save" anyway and it saved without error and my auto reply messages worked!

So next question. I'm trying to include a hyperlink in my Auto Reply message. I'm able to configure a hyperlink in the auto reply message through the O365 console (see screenshot in my original post) but unable to configure a hyperlink when I configure auto reply through your suggestion. Just plain text. There are no right-mouse-button dropdown options for a hyperlink, etc.

Thoughts?

Answer 4

Yes, it looks like this was implemented without a rich-text toolbar like the old way. If you put html tags around your message that will work in the new interface for example:

Entering the HTML code in the body of the message.

On the mail client side the link will appear as expected: