No Prompt to input two - digit code

Question

Hi,

I am trying to add an account to Microsoft Authenticator. When I get to the last step, that is, to key in the two-digit authentication code, I can see the code, but I am not prompted to key the code in. This is on an iPhone with the most recent iOS upgrade. Any thoughts?

Answer 1

Dear James Barnes_372

Good day! Thank you for posting to Microsoft Community. We are happy to help you!

First of all, we apologize for the trouble and inconvenience caused to your work! Based on your description, I have a general understanding of your issue, and since our forums don't have the relevant permissions and knowledge to fix your issue, please contact the Microsoft Authenticator app team, who have the most experience and authority in this area and only handle queries related to the Microsoft Authenticator app, Therefore, I recommend contacting them by posting your question. Please submit the topic here Microsoft Q&A (Microsoft Authenticator app).

If your problem persists, due to the lack of relevant permissions and tools in our forum, in order to better help you and not waste any more of your time, it is recommended that you contact our 365 support team directly by phone or by submitting a service request in the Admin Center, and they will provide you with further assistance. For details, please kindly refer to the following screenshots or official documents:

Online support **** and Find Microsoft 365 for business support phone numbers by country or region

.

Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

Sincerely,

Kerry Chen | Microsoft Community Moderator

Answer 2

Dear 

Thank you for posting to Microsoft Community. We are happy to assist you.

We are looking into your situation, we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Katherine | Microsoft Community Moderator