High CPU usage when typing a message in Outlook

Question

OS: Win 11 Pro

Office: 2016 Pro

Hi everyone,

CPU activity goes to 16-22% when typing a message in Outlook 2016 and returns to 1 % when typing stops.

Deactivating (all) add-ins and Graphic acceleration did not solve the issue.

Deactivating spell check options did not cure the problem either.

The problem seems to be specific to Win 11 and does not occur on Win 10 OS.

If anyone has any suggestion on how to solve this issue...
PDMC

***moved from Outlook / Windows / Classic Outlook for Windows / For business***

Answer 1

@dark-rider,

Any subscription of Office should be able to be run on any of the major channels. The easiest way to switch channels is by using the registry key method I shared above. It's been a while since I used it, so I want to double check again on my test VMs before sharing the specific steps. I recall too that if you use that registry key to switch to Semi Annual, you will need to click File, Office Account, Update Options, Update Now after setting the reg key for Office to initiate the change. I want to make sure the steps are thorough, and I note any considerations. For now, if anyone needs relief the best option is to revert to the build before the issue started.

Steps to revert Office to Current Channel build 17628.20110:

1. Open a Command Prompt in Administrator context.
2. Type or paste this command into the Command Prompt window and press Enter:

"%programfiles%\Common Files\Microsoft Shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.17628.20110

3. To prevent Office from automatically updating back to the latest build click File, Office Account, Update Options, Disable Updates.
4. Put a reminder on your calendar to check back on this form thread on April 15th to check status.

Answer 2

@Matt,

Thank you for sharing the case number. If I need to have an escalation engineer submit the hotfix request, I will use your case. Since I repro the issue, I have already taken the traces needed to escalate and have shared those to an escalation engineer to investigate. I'll post back when I get a little further along and figure out next steps to get this fixed.

Answer 3

Hi,
None of the fixes listed above worked (uncheck "spell as you type" etc...)
BTW, as the initiator of this thread, I had already checked all those fixes before mentioning the issue (see my first messages). And, yes, I restarted Outlook and/or the computer to check whether the applied "fixes" worked or not.

Background:
Typing under Word does not produce the same issue.... surprisingly.
I have two licences of Office Pro 2K16, installed onto two machines: one runs under Win Pro 10 and the other one under Win Pro 11.
Running Outlook 2K16 on Win Pro 10 does not cause any issue.

The problem only seems to occurs under Win 11 Pro OS.

Answer 4

The instructions to reset Outlook back to an earlier version fixes the problem. You have to go back and then turn off Office updates. I neglected to turn off the updates and the problem started all over again. Fortunately, it only takes about 5 minutes to set it back. Here's the instructions:

I did some testing today and although subjective I believe I see the CPU spike more starting with build 17726.20126.

To see if you can confirm this, revert to the build below and test. The build in the steps below is for Current Channel. If you are on a different channel let me know what it is, and I will find the appropriate build. Builds available to revert are on this page, Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Learn. The revert steps should take about five or so minutes and you will need to close the Office apps.

Steps to revert Office to Current Channel build 17628.20110:

1. Open a Command Prompt in Administrator context.
2. Type or paste the two commands into the Command Prompt window and press Enter after each:

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

officec2rclient.exe /update user updatetoversion=16.0.17628.20110

Alternate command to those above:

"%programfiles%\Common Files\Microsoft Shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.17628.20110

Answer 5

Hi all,

The latest update is that I have taken traces of the repro and provided them to Outlook and Word dev for investigation. I plan to draft a Known Issue for this to document until we have a fix. I'll share it as soon as I can get it done.

I tested a workaround for you to move to Office Semi Annual Channel and it works well. It also enables you to later easily switch back to Current Channel or any of the main Office channels. If anyone needs to work around this and verify Semi Annual is a good option, here are some very simple steps to move to Semi Annual which are based off of this official guidance, Let users choose which Microsoft 365 Insider channel to install on Windows devices - Microsoft 365 Insider | Microsoft Learn.

1. Close classic Outlook
2. Go to this MVP article, Let users decide their Microsoft 365 Apps (Office 365) Release Channel - Robert 365
3. In that article under Method 2 download the registry key officechannelexposure.zip, then right click the zip file and extract it.
4. Double click on the exported registry file officechannelexposure.reg to install it.
5. Start Outlook
6. Click File, Office Account, click Update Channel and pick Semi-Annual Enterprise Channel (SAC). Office will start updating to SAC channel.

After you install the registry key you now have the options to switch channels: