Getting "access denied" error in my Outlook inbox, can't roll back to old Outlook to fix it

Question

Starting yesterday, I get an "access denied" message where my emails are supposed to be. It asks me to log back in, but when I click "continue," it just gives me an error message (something went wrong, [7q6cd]). I get a chance to try again, which results in a different error message.

I thought this might just be a temporary error, but it's still happening today. My phone app works fine, the web version works fine, and the Outlook app on my other computer also works fine, it just refuses to work on my main desktop PC.

I am able to access the emails if I click around through the "focused" and "other" folders, but this is a huge hassle. Every time I open Outlook back up, the problem starts again.

All of the fixes I've seen for this involve toggling back to the classic Outlook. Unfortunately, Microsoft has been super helpful with this and completely disabled that switch for my account, which forces me to use their awful "new and improved" app over the old one that actually worked.

Does anyone know how to fix this? Better yet, does anyone know how I can bypass the decision Microsoft has made for me and go back to using the old Outlook?

Answer 1

Same issue with Access Denied. Started about a week ago. My email account uses @msn.com.

Answer 2

I'm also having the same problem, anyway I've already forwarded a request to a Microsoft employee to send to a team. So far there is no workaround for those who use the New Outlook, only using the web or your phone!

"Carmid.L - Microsoft Agent: This is a known issue that affects users of the latest version of New outlook and there is currently no workaround."

https://answers.microsoft.com/en-us/outlook_com/forum/all/why-am-i-getting-access-denied/20b65a1b-9fa9-463b-ab13-8ee6c36fd30a

Answer 3

Dear community members

Some time ago, everyone reported that they encountered the access denied (0x80049dd3) problem when using New Outlook, which caused inconvenience to everyone. We sincerely apologize for this.

After the technical team's full investigation and attack, there is now the latest news. The relevant fix has been submitted and is being deployed.

Some users have reported that after updating the software version to 1.2024.1211.400, the problem has been solved and can be used normally.

If you have completed the update but still have abnormalities, please try to restart New Outlook several times.

Thank you for your patience and efforts in solving this problem. We will continue to pay attention and ensure that the problem is thoroughly resolved to ensure that everyone has a good user experience.

Thank you again for your understanding and support.

Best wishes

Forry.F - MSFT | Microsoft Community Support Specialist

Answer 4

I had the same problem. I ran CCleaner, turned off pc and restarted. Problem didn't reappear.

Answer 5

Hello everyone

To me, the issue disappeared yesterday but is back again this evening.

Thanks for help