Cannot open Word document due to dialog box

Question

When I try to open up a word document with Microsoft Word 2013 this message comes up: "Word can't do this because dialog box is open. Please close dialog box to continue". This message does not appear when I open any other Microsoft Office application.

I can't see a dialog box and so cannot close it.  I have read that changing settings in Norton can resolve the problem, however I don't have Norton. Is there another solution to this?

Thanks

Answer 1

Another possibility is that there is a dialog box open but it is located Off screen. 

First try finding the dialog by minimizing other open applications individually.  If that doesn't show it, try clicking on OK in the message, then using using the Press and hold <ALT> press and release <SPACEBAR> press <M> keyboard shortcut to access the move window feature.  Use your arrow keys or mouse to try and move the dialog onscreen. 

If Move does not work, try <ALT><SPACEBAR><X> to Maximize the open dialog on screen.

Thank you for this information. In my own case the file's password protected as a 2007 word document and now when I try to access the file it indicates that a dialog box is open which I still haven't been able to find.... I use Word 2016 now.

Answer 2

Minimize all open applications and see if the dialog box is then revealed.

Answer 3

I have started to create a document. I closed it and now I cannot get back in.

Answer 4

Get back in to what?  The Word application? or the document?  Did you save the document before closing it?  What happens when you try to "get back in"?  If you are using one of the later versions of Office, go to File>Info>Manage Versions>Recover Unsaved Documents and see if you can find the document.

Answer 5

i have issue of dialog log box. my email have never sent due to excel word dialog box.what i do?