Cannot open Word document due to dialog box

Question

When I try to open up a word document with Microsoft Word 2013 this message comes up: "Word can't do this because dialog box is open. Please close dialog box to continue". This message does not appear when I open any other Microsoft Office application.

I can't see a dialog box and so cannot close it.  I have read that changing settings in Norton can resolve the problem, however I don't have Norton. Is there another solution to this?

Thanks

Answer 1

i can't open my word..you can not open the microsoftword because the dialogue box is open. How can i close the dialogue box? and where can I see that?

Answer 2

With Word as the active document, right click on the task bar and select "Cascade windows".  Hopefully that will bring the open dialog into view. If not, start minimizing the visible applications to see if you can find that open dialog.

Otherwise, the brute force approach works, Sign out of windows (you don't even have to go as far as restart), then sign back in.

PS: if the existing replies on an OLD question do not help you should ask a new question. That way more people will see it.