error code: 0x8000ffff In Outlook 2016 while adding or creating new PST

Question

In Outlook 2016, I'm trying to create a new Data File.  When I click "Add" I get the error message:

An unknown error occurred, error code: 0x8000ffff.

I am tried new profile, new windows, another copy of office 2016 and still the same issue.

How do I fix this?

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Answer 1

I have a solution for you (i googled it). In your screenshot i can see control panel in the background wich indicates you wanted to add new pst from there. And THAT is the problem. You can't. 

Solution:

Open Outlook 2016

click file>account settings wich opens the exact SAME dialog as from control panel and from there you can add another PST.. 

Well done M$ :D

Answer 2

thank you but I am already did this step and still not working

Answer 3

I have a solution for you (i googled it). In your screenshot i can see control panel in the background wich indicates you wanted to add new pst from there. And THAT is the problem. You can't. 

Solution:

Open Outlook 2016

click file>account settings wich opens the exact SAME dialog as from control panel and from there you can add another PST.. 

Well done M$ :D 

Wow, this worked perfectly and is so simple! Thanks!

Answer 4

Hi, one question. In the case that the Outlook do not let me login; how can I create the data files?

Answer 5

Hi Ahmed,

Thank you for posting your query in Microsoft Office Community.

Let's create a new profile,  then try to create PST and verify the result.

Refer to the following article for instructions on how to create new profile.

http://office.microsoft.com/en-us/outlook-help/create-an-outlook-profile-HA102749460.aspx?CTT=1

Hope the above information helps. Try the suggestions and let me know the result at your earliest convenience.

Thank you.