Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,464 questions
1 answer
Mistakenly Charged for Office 365 Renewal
I was charged $99.99 today for a renewal of my Office 365. Last week I was added to a Family Plan license. Please refund or reverse the $99.99 charge. Thank you.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-10-17T10:08:04.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 59%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Thomas Demmery
0
Reputation points
answered
2026-10-17T10:08:17.51+00:00
AI answer
2 answers
Two external drives but there is only one in Windows 11 Pro
Have tried every suggestion given to no avail ! Snipping tool disappeared while doing these suggestions. Had to reinstall snipping tool. Picture -> As above. Previous instructions listed 32 bit and then 64 bit and do as above (32 bit), however there…
Windows for home | Windows 11 | Files, folders, and storage
11,781 questions
asked
2026-10-15T23:50:13.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 45%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Milo Hughes
0
Reputation points
commented
2026-10-17T10:08:15.71+00:00
Milo Hughes
0
Reputation points
0 answers
Sole Global Administrator locked out – MFA recovery needed
Hello, I am the sole Global Administrator of my Microsoft Entra ID / Azure tenant. After changing my iPhone, I lost access to the Microsoft Authenticator registration associated with my administrator account. I can still receive MFA notifications, but…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,365 questions
asked
2026-10-17T10:07:52.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 12%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)
Pa-Luti Kiasuwa
0
Reputation points
asked
2026-10-17T10:07:52.25+00:00
Pa-Luti Kiasuwa
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Provide the correct business account associated with our Volume License
Dear Sir, I am unable to access the Microsoft Volume Licensing section because my current login is being blocked with the message stating that consumer accounts without business presence are not supported. Due to this restriction, I am unable to retrieve…
Windows for business | Windows Server | Directory services | Other
asked
2026-10-15T05:33:13.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Capintels Trans Solutions Pvt Ltd
20
Reputation points
accepted
2026-10-17T10:07:28.5433333+00:00
Capintels Trans Solutions Pvt Ltd
20
Reputation points
3 answers
My XBOX/Microsoft account was hacked, and I can't log back in to cancel gamepass, or even change my password or Email
I've had this account for around 3/4 years, and I've never had problems about my account being hacked, but a week ago, my account was invaded and the hacker changed my password, email, everything, and now i can't log back in I can't lose this account,…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,184 questions
asked
2026-10-03T22:24:42.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 79%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Copinotcool
0
Reputation points
commented
2026-10-17T10:06:30.9433333+00:00
Copinotcool
0
Reputation points
8 answers
how can I log in
But I have not accept to my account... How I can do that? see below.. Switch to an account that has permission Your account doesn't have permission to view or manage this page Login is not supported for consumer users without business presence. Sign out…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,355 questions
asked
2025-12-15T18:56:37.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 50%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sergey Lichaev
0
Reputation points
commented
2026-10-17T10:05:48.9633333+00:00
Rajesh Swarnkar
1,261
Reputation points
1 answer
One of the answers was accepted by the question author.
Unable to deploye Virtual Network for M365 Cloud PC in trial tenant
Hi, I am trying to create azure vnet which I will be using to create provisioning policy for Azure Network connected (ANC) for M365 cloud PC. Its a 1 month E3 free trial. But when I do its throwing policy . I checked it but there are no Azure policies on…
Windows for business | Windows 365 Enterprise
1,435 questions
asked
2026-09-20T05:13:48.2633333+00:00
Rajesh Swarnkar
1,261
Reputation points
accepted
2026-10-17T10:04:41.8066667+00:00
Rajesh Swarnkar
1,261
Reputation points
0 answers
Why Signing up for M365 Trial creates another tenant than signing up for Azure Subscription?
I signed up for Azure PAYG using a Outlook account in 2020 year and it created a Tenant And then in 2026 I signed up for Microsoft M365 Trial for the sake of testing the Cloud PC and the created another tenant. Unfourtuantely My access to the M365 has…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,338 questions
asked
2026-10-17T10:01:43.19+00:00
Rajesh Swarnkar
1,261
Reputation points
edited the question
2026-10-17T10:04:30.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
simo-k
97,305
Reputation points
Volunteer Moderator
1 answer
can't install office even though I have deleted the previous version
I have run it as admin and I have deleted the previous office
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,705 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 81%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
2 answers
Copilot.com subscription
I subscribed for 1 year copilot and Microsoft 360 but I noticed i cant used copilot.com especially starting voice chat, I keep getting daily limit and upgrade?
Microsoft Copilot | Other
2,293 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 77%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
2 answers
How do I fix this issue that I've had for the past 5 days.
Hello, I've been recently trying to purchase Minecraft Marketplace pass and/or the Minecraft realms subscription. Upon trying to purchase Marketplace pass, every single time I press on buy it takes me to the confirmation page. If I use my credit card,…
Windows for home | Other | Gaming
4,432 questions
asked
2026-10-16T17:31:21.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 17%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Andrei Valentin
0
Reputation points
commented
2026-10-17T10:02:26.5866667+00:00
Andrei Valentin
0
Reputation points
2 answers
M365 Global Administrator Lockout
Hello Microsoft Community, I am seeking urgent assistance and guidance regarding a critical Microsoft 365 tenant lockout that has been ongoing for several days without a resolution or proper communication from the support team. Our organization manages…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,679 questions
asked
2026-10-13T13:17:22.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 57.99999999999999%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Minesh Patel
0
Reputation points
edited an answer
2026-10-17T10:00:41.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 59%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nam-D
4,410
Reputation points Microsoft External Staff
Moderator
1 answer
want to cancel Visio license on a personal plan
as above, cannot see how to cancel visio license, please advise
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,403 questions
asked
2026-10-15T10:59:41.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Phillip Shaffer
0
Reputation points
commented
2026-10-17T10:00:19.12+00:00
Phillip Shaffer
0
Reputation points
2 answers
OneNote deleting new entries
I've had a Section for years in OneNote. I add notes the existing Section and then close OneNote. When I reopen OneNote the new entries in the Section are there but suddenly disappear. Any suggestions?
Microsoft 365 and Office | OneNote | For home | Windows
Microsoft 365 and Office | OneNote | For home | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
9,968 questions
asked
2026-10-10T14:40:05.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 19%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWE%3C/text%3E%3C/svg%3E)
Wayne Eckerle
0
Reputation points
answered
2026-10-17T09:58:55.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,570
Reputation points Microsoft External Staff
Moderator
2 answers
No Sound output in media player in windows 11
I am running Windows 11 Home on a HP all-in-one 64 bit Media player I cannot play mp3 or any other files Ran diagnostics without successRan HP diagnostics; all passed just media player problem windows up to date
Windows for home | Windows 11 | Apps
2,431 questions
asked
2026-10-10T10:45:19.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 19%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Graham Giles
0
Reputation points
answered
2026-10-17T09:56:47.05+00:00
Thomas4-N
22,570
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to Renew Azure for Students — “You are not eligible to renew” Error
Hello Microsoft Community, I am a B.Tech student at GNI, and I previously had access to the Azure for Students offer using my college email address. My issue: College email: ******@gniindia.org Sign-in account: My existing Outlook/Microsoft…
Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,551 questions
asked
2026-10-17T09:54:11.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 46%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
vishal kumar
0
Reputation points
answered
2026-10-17T09:55:13.8166667+00:00
AI answer
1 answer
Sole Global Admin locked out of MFA, subscription cannot be cancelled, still being charged
Hi, I am the sole admin for a Microsoft business account I want to cancel. The issue is that I have lost access to my authentication method and have no way to access the account. I have tried ringing support over 20 times, but the ai robot on the other…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,679 questions
asked
2026-10-17T09:45:06.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 37%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jamie Noble
0
Reputation points
edited the question
2026-10-17T09:55:05.7466667+00:00
Nam-D
4,410
Reputation points Microsoft External Staff
Moderator
0 answers
Print Preview No Longer Displaying Zoom Percentage
I have had a Microsoft laptop since 2012 and ever since that time I could always print documents of any kind with the option to use the zoom percentage to alter the default 100% so that the printed text (or image) either appeared smaller or larger,…
Windows for home | Windows 11 | Settings
10,160 questions
asked
2026-10-17T09:54:10.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 4%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZM%3C/text%3E%3C/svg%3E)
Zac Morgan
0
Reputation points
asked
2026-10-17T09:54:10.5666667+00:00
Zac Morgan
0
Reputation points
0 answers
Azure for Students – persistent verification error after previous student subscription
Hello everyone, I am having a persistent problem renewing or reactivating my Azure for Students benefits, and I would appreciate any advice on how to resolve it. I previously had access to Azure for Students approximately one year ago using my student…
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
1,024 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 56.00000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
1 answer
Unable to Book the Exam slot
Hi Team, I am trying to book the exam, but getting the below error after entering contact details once submitted seeing this issue. Can you some one help me .
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,379 questions
asked
2026-10-17T08:00:52.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 55.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH0%3C/text%3E%3C/svg%3E)
HarinathReddy-0616
0
Reputation points
answered
2026-10-17T09:47:18.42+00:00
Gérard Oomens
133.4K
Reputation points
Volunteer Moderator