Issue with " Word cannot open file with Normal.dotm error"

Question

Word dialog box continually opens while my computer is on, whether I am using Word or not. Creates these "normal" template files, that need to be saved in order for me to continue using my computer. My IT department and Microsoft subscription support looked at my computer and no one can figure it out.

Answer 1

Try re-naming the Normal.dotm template to oldnormal.dotm and the re-start Word and see if the problem still occurs.

Answer 2

Thanks Doug, pop-up still occurs.

Answer 3

Is that folder or the file protected in any way (read-only)? Do you have Save and Delete permissions in the folder?

Answer 4

Thank you Suzanne. The file is not protected. It requires me to save as a "new template". I do have save permission, but if I try to cancel, another pop-up is presented which is the one shown above.

Answer 5

It is a very peculiar error you are experiencing. I don't remember anything similar ever being reported.

If you look in the Task Manager, is Word loaded into memory (even though it isn't visible)?

Does restarting the computer and deleting temporary files make a difference? See http://www.gmayor.com/what_to_do_when_word_crashes.htm.