Sharepoint: User not in directory

Question

hello guys

im an admin of a sharepoint site used by both internal and external users. everything was workin as it was supposed to untill about a week ago where one external user got this page:

this only happens to this one user. i've tried removing the user from the group and re-sharing the page but to no success. i also tried going into the all user page where i put the =0 thingy and delete her and the share the page again, but to no success. i have been searching for a solution on google for hours and can't find any solution to my problem. are there anyone here who can help me?

best regards

christoffer

Answer 1

Hi Christoffer,

Regarding the “failed to accept invite” error, I have done some research and found that a community member mentioned that it can take 12-24 hours until the external user is removed from the SharePoint site, so I would suggest you wait for some time and re-invite the user to see if that makes a difference. For your reference:

https://community.office365.com/en-us/f/154/t/258100

If the issue persists after waiting for some time, I need your account information for further investigation. To protect your privacy, I have sent you a private message to collect it. You can check the PM via the link below:

https://community.office365.com/user/conversations

Regards,

Allan

Answer 2

hi christoffer,

according to the error message, the possible scenario for the issue is that we don’t sign in with the correct user account with was shared with. for example, we have signed in with other accounts or the cache accounts stored in the browser which has ever signed in. given the situation, firstly i’d like to confirm whether you have tried the suggestions given by the error page like below.

if you have tried the option “sign in with a different account to this site” and re-sign in with the correct user account with was shared with or using the in private browsing mode and the issue persists, you can try the methods given by lingyu in the following thread to see the outcome. for your reference:

https://community.office365.com/en-us/f/154/t/293802

please share the update with us and we will continue to assist you if the issue persists.

regards,

allan

Answer 3

hi allan

thank you for replying.

i had already tried you solutions regarding the private browsing and clicking the "log in as another user" and that did not work. then i tried the solution given by lingyu and also to no success. i was a bit confused though because after deleting the user in sharepoint online management shell windows powershell environment and then going back to the sharepoint site to share the site with the user then when i typed in the email of the user two options came up and i was forced to choose atleast one of them to be able share(look images below).

not sure if this has anything to do with my problem, but i thought it was worth metioning. also when i went into the office 365 admin portal and look at all the active users i found the external user whom i am try to share site with and it said "error" in the status column. not sure what this means either, but thinking that it might be the problem. now since i deleted the user the user is not listed under "deleted users" look image below:

fejl = error

best regards

christoffer

Answer 4

Hi Allan

Just realized I may have missed a step in the guide you linked. Will try again real quick and ask the user to test it. Please standby. Will update when test has been done.

Best regards

Christoffer

Answer 5

alright now i did it correctly, but now the user is getting another error: "failed to accept invite" look image below: