**FIXED** Hubble Content Error | https://hubblecontent.osi.office.net/ContentSVC/Content/Download?provider=MicrosoftIcon&fileName=Document.svg

Question

I purchased Office 365 Home Subscription for Windows 10 on 03/17/17 and subsequently upgraded to the 2016 versions of Word, PowerPoint Excel, etc.  I received an error message in these apps when trying to "INSERT >> ICONS" in PowerPoint.  ICONS are a new feature in the apps that allow one to use pre-drawn black and white symbols of everyday objects (e.g., dogs, headphones, forks, etc.)  It's an .svg file extension and the library is stored online.

After 1 week of frustration and hours upon hours of speaking to Level 2 and then Level 3 Microsoft help desk personnel, here is the fix:

ERROR MESSAGE:

CANNOT FIND https://hubblecontent.osi.office.net/ContentSVC/Content/Download?provider=MicrosoftIcon&fileName=Document.svg

FIX:

Make Internet Explorer your default web browser.  Microsoft products depend upon Internet Explorer to access the online library.  It throws an error when Google Chrome is the default browser.  I know... me too.

Microsoft uninstalled and reinstalled Office 365, tooled with Windows 10, uninstalled and reinstalled my Kaspersky software, etc. but nothing worked.

(NOTE: I never post on this boards and I don't plan on returning.  I just wanted people to know the resolution that worked for me.  The Microsoft techs were very kind and helpful.)

Answer 1

The answer is here (in German)

https://support.office.com/de-de/article/Fehler-mit-URL-http-hubblecontent-osi-office-net-beim-Einf%C3%BCgen-eines-Symbols-oder-Bilds-753c759d-a73c-457c-8328-30b90ab81fc3

Short:

Go to Internet Explorer - Internet Options

Tab: "Advanced" 

Search for the checkbox "Don't save encrypted pages to disk" and remove the checkbox!

Screenshots:

https://www.groovypost.com/howto/microsoft/prevent-internet-explorer-from-saving-caching-ssl-pages-to-disk/

... REMOVE the checkbox!

Answer 2

Your're welcome! 

I was realy wondering why this thread was marked with "**FIXED**" before, as there was no real anwer to the problem ;-)

Answer 3

It worked! Thanks a million - makes my job way easier.

Answer 4

@ Steve - I use Firefox as Default browser and it still doesn't work... Probably got something to do with the MS Windows Version, I'm using 8, not 10

Answer 5

Thank you for this. 

In case it helps anyone else, my default browser on several systems is Firefox; inserting icons works on these systems works also.