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Microsoft Word - 'Undo edit button not found', 'Insert citation button not found' upon clicking

Anonymous
2018-01-19T14:34:06+00:00

Hi, today my Microsoft Office package updated on my MacBook Pro. All applications seem to be working fine, except for Microsoft Word. Whenever I click on anything I first get the error message 'Undo edit button not found' and directly after dismissing I get the error message 'Insert citation button not found'. This happened whenever I click on text within the document. Before the update everything was working fine.

I have tried reinstalling the package but the issue still remains. If anyone is able to offer any advice I would be very grateful!

Thanks,

Becky

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-02-04T11:03:39+00:00

    Hi, I fixed this issue on my mac by uninstalling the Mendeley plug-in and reinstalling it again. You have to do this all in the Mendeley application.

    Open Mendeley > Tools > Uninstall MS Word Plug-in

    You can then reinstall it the same way, Tools > Install MS Word Plug-in

    I hope this helps

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  1. Anonymous
    2018-01-19T15:21:09+00:00

    Hi, just to let you know that I have now resolved the problem. The issue was with a Mendeley plug-in which didn't seem to like the update. After uninstalling and re-installing the plug-in all is working fine now.

    542 people found this answer helpful.
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  1. Anonymous
    2018-02-14T12:50:39+00:00

    Hi, this issue is resolved by uninstalling and reinstalling the mendeley plug-in. Please see the above comments for more details.

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  1. Anonymous
    2018-02-06T04:58:00+00:00

    Yes, I can fix this problem by uninstalling Mendeley.

    Thank you so much for the support.

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  2. Anonymous
    2018-02-07T06:14:46+00:00

    Hi, I use word 16.9.1 (mac) and am facing the same problem.

    In my mendeley, (Un)install MS Word Plug-in is not even displayed in Tools... May I seek any advice? Thank you in advance.

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