Sharepoint online cannot change content type from folder

Question

Hello

Up until a couple of months ago, we were able to change content-type of folder to a customised folder. We are no longer able to do this, content-type is not even showing in the details pane any more, it used to be.

These SharePoint sites are all created as a result of creating Teams.

We have allow management of content-types set to yes at the library level for all of these sites.

Does anyone know if there has been a setting changed that would have caused this and how to rectify this?

We are desperate to fix this, if anyone knows the answer, that would be fantastic.

Thanks for your help.

Answer 1

Same exact issue here.

did anyone find a workaround?

To avoid users creating a basic folder, I removed it from the New button. Not a workaround at all, just a way to avoid users from creating wrong content types. This is unhelpful when users change the content type of existing folders though.

Answer 2

Additionally if users drag and drop a folder from their local drive it uploads as a folder.

Answer 3

I'm noticing the same issue -- and I used this same function in the past with the SharePoint Online modern site experience (and I remember when it didn't work well, then it finally worked really well and now it's disappeared) -- so I know exactly what you're talking about and how it's no longer visible.

I played a bit and added the content type column to the view and then looked at the view in the classic site experience. After I did that, I went to the separate, old school properties page. There I could change it. It's possible I didn't need to add the column and that I just wasn't patient enough (and didn't clear the cache enough before opening the properties) -- and that the classic view would have been enough. But once I got it working, I didn't want to test it any more (had an immediate issue I needed to fix with this). 

I hope they figure this out, though -- I can't find a way to do bulk changes and the number of clicks using the classic view to a properties page is crazy. I miss being able to do this in the details pane, and doing this for multiple items.

Answer 4

As mentioned above, I created a ticket some time back but the support engineer couldn't give me the right answer other than that the Engineering team is looking to it as a "bug/feature change", then close the ticket as there is no resolution to this issue. 😩 

I'm re-opening the ticket today, hopefully the team has made some progress...😉

Answer 5

They closed my ticket earlier this week. Essentially with a "this is not a feature that is currently supported". They offered a work around, but, it is not helpful in how we do things.