Issue concern with CAA50024 Error Code

Anonymous
2023-06-30T18:41:36+00:00

Hi There!

I keep trying to log-in to Microsoft Word on my school outlook account and when I do I get the following information:

Error code: CAA50024

Correlation ID: ***

Server Message: Error response came from MDM terms of use page.

I have contacted my university's admin IT team and they are unable to provide further information aside from telling me to uninstall/reinstall the application. Sadly, this doesn't work - today, they finally suggested I try outreaching to Microsoft or another external technical support team that may have more information on the issue.

Can anyone help? Do you have any advice or tips on how I can best fix this issue? Thank you for your help!

Microsoft 365 and Office | Word | For education | Windows

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  1. Anonymous
    2023-07-01T03:54:16+00:00

    Dear SNHU,

    Based on the error code and the error message, your organization uses both Mobile Device Management (MDM) for Office 365 and Intune on the tenant.

    I'm afraid that the issue may be unable to be resolved by yourself. You may first contact the administrator and let them check whether they have assigned a valid Azure Active Directory Premium license to you.

    Meanwhile, let them go to the Azure portal, check whether the MDM terms of use URL is correct and whether they have scoped users for automatic enrollment.

    For your reference: Errror CAA50024 - Microsoft Q&A

    If the issue persists after trying the way mentioned above, I suggest you contact the administrator in your school and let him follow the steps in Get support - Microsoft 365 admin | Microsoft Learn to open a support ticket to our related team as soon as possible so that they can help you further investigate the issue and fix it in your environment. The related team may collect some logs from your side to move forward.

    The administrator is always the first person who subscribes the Microsoft 365 business subscription or the IT administrator in your organization.

    About admin roles in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn

    How do I find my Microsoft 365 admin? - Microsoft Support

    Thanks for your effort and time!

    Sincerely

    Cliff | Microsoft Community Moderator

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